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Partner Success Manager III

Xometry· Case Management Business Operations
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Hybrid (Lexington, KY)Full-timePosted 1mo ago

About the role

Partner Success Manager to facilitate manufacturing partners’ success by expediting task completion, reassignment, or escalation, serving as a primary contact for the partner community and ensuring visibility and proactive issue resolution throughout the production process.

Responsibilities

  • Serve as the primary point of contact for the partner community, building trust-based relationships through proactive and transparent communication regarding project status and potential roadblocks
  • Orchestrate the production process by maintaining communication queue awareness to ensure work is effectively prioritized and delays are mitigated
  • Conduct weekly portfolio reviews to document progress and manage risk-based outreach to evaluate partner fitness and production plans for high-risk jobs, escalating significant risks as necessary
  • Act as a technical subject matter expert for the Partner Success Team, driving operational excellence and resolving production blockers through deep knowledge of manufacturing technologies
  • Proactively identify and resolve issues, including the management of RMA projects and the negotiation of financial reclamations resulting from non-conformance or late deliveries
  • Collaborate cross-functionally with Operations and PD&T teams and ensure adherence to quality management systems and safety policies while providing peer support to maintain continuous operational success.

Qualifications

  • Bachelor's degree in Supply Chain, Engineering, Business Administration, or a related technical field (or equivalent experience)
  • Minimum of 4 years of experience in supply chain and/or customer service, preferably in manufacturing operations
  • Proven track record of successfully managing and meeting schedule commitments by managing expectations of an identified customer group
  • Knowledge of manufacturing processes, timelines, and documentation
  • Strong analytical skills with the ability to implement solutions keeping production underway
  • Self-starter with a take-charge attitude and ability to independently drive project completion
  • Excellent organizational skills, demonstrated ability to multitask, understanding of our communication platform’s interface while tenaciously working to meet deadlines
  • Superior verbal and written communication skills with the ability to effectively manage relationships with all stakeholders
  • Excellent attention to detail and collaboration skills
  • Proficiency in ERP tools and communication software
  • Experience with quality management systems (e.g., ISO 9001)
  • Thrive in a fast-paced and high-growth environment

Skills

Required:Partner relationship managementProduction orchestrationRisk assessment and escalationTechnical manufacturing knowledge
Nice to have:RMA and reclamation management
Last updated Sep 16, 2026. Interested? Apply on the company site.

About Xometry

Where Big Ideas Are Built | Production Parts and Prototypes | Xometry

Xometry is a leader in high-precision production part and prototyping manufacturing on demand. Get instant quotes on CNC machining, 3D printing, sheet metal fabrication, laser cutting, and more.

CNC Machining3D PrintingSheet Metal FabricationLaser CuttingPrototypingInjection MoldingMetal Part ProductionHigh-Volume Metal Production
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