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Staff Product Manager, Sales Operations

Xometry· Product
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Hybrid (Waltham, MA / North Bethesda, MD)Full-timePosted 5d ago

About the role

Lead product strategy for Sales Technology and Operations to unify revenue and account management tooling, align with segmentation, and accelerate sales velocity across standard quotes, enterprise programs, and post-order visibility.

Responsibilities

  • Customer Journey Mapping: Build understanding of journeys within each customer segment and develop distinct buyer profiles; validate profiles and journeys through customer conversations and rep shadowing; prioritize features based on insights.
  • Revenue Operating System: Modernize CRM infrastructure to support multi-stakeholder coverage models; establish automated data pipelines to streamline reporting and incentive tracking.
  • Segment-Specific Sales Motions: Support distinct sales motions across segments; orchestrate high-velocity demand with event-driven outreach; construct enterprise transaction infrastructure including e-procurement punchout connectors and sustainment catalogs; deliver collaborative quote workbenches for complex recurring deals.
  • Order Milestone Visibility: Stream real-time production and fulfillment milestones into sales workflows; configure automated exception alerts to notify teams of delays; enable proactive client management and retention.
  • Cross-Functional Product Bridges: Drive alignment across org boundaries; translate leadership input into product requirements; secure cross-team engineering commitments through influence.
  • AI and Automated Workflows: Translate sales processes into structured specs for intelligent systems; establish governance routing tasks to appropriate models.

Qualifications

  • 10+ years of product management experience with ownership of sales tech, revenue operations, CRM platforms, or B2B marketplace sales infrastructure
  • Experience supporting B2B sales organizations with segmentation-driven tooling, workflows, and data
  • Depth in customer journey understanding across multiple buyer profiles (technical vs. non-technical; transactional vs. program-based)
  • Deep architectural mastery of Salesforce (Sales Cloud, CPQ, complex opportunity models, object hierarchies, territory management, enterprise integration)
  • Hands-on fluency with modern commercial stacks (sales engagement platforms, conversation intelligence, marketing automation, cloud data warehouses, reverse ETL)
  • Pragmatic understanding of sales behavior and balancing automation with flexibility
  • AI-native operating style with fluency in Claude and Cursor; track record of using them to accelerate product discovery, spec authoring, and delivery
  • Systems-thinking mindset for managing dependencies across databases, ERPs, and cloud platforms
  • Executive presence and influence aligning senior leaders around a cohesive strategy
  • Ability to make high-stakes decisions under ambiguity and translate targets into concrete requirements and milestones
  • Bachelor's degree in Computer Science, Engineering, Business, or a related field

Skills

Required:Customer Journey MappingSalesforce ArchitectureCRM and Revenue OperationsSales Engagement & Intelligence ToolsMarketing Automation & Data Warehousing
Nice to have:AI-Native Product Discovery

Benefits

  • 401(k) match
  • medical, dental and vision insurance
  • life and disability insurance
  • generous paid time off including vacation, sick leave, floating and fixed holidays, maternity and bonding leave
  • EAP and wellbeing resources
Last updated Oct 21, 2026. Interested? Apply on the company site.

About Xometry

Where Big Ideas Are Built | Production Parts and Prototypes | Xometry

Xometry is a leader in high-precision production part and prototyping manufacturing on demand. Get instant quotes on CNC machining, 3D printing, sheet metal fabrication, laser cutting, and more.

CNC Machining3D PrintingSheet Metal FabricationLaser CuttingPrototypingInjection MoldingMetal Part ProductionHigh-Volume Metal Production
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