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Staff Product Manager, Sales Operations

Xometry· Product
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Hybrid (North Bethesda, MD), Hybrid (Waltham, MA)$180k - $207kFull-timePosted 5d ago

About the role

Lead product strategy for Sales Technology and Operations to rebuild core sales tech infrastructure into a unified revenue and account management engine, align tooling with customer segments and journeys, and drive cross-functional execution across Buyer Experience, Pricing, Post-Order, and Marketing.

Responsibilities

  • Customer Journey Mapping: Build understanding of journeys within each customer segment and develop distinct buyer profiles; validate via customer conversations and rep shadowing; prioritize accordingly.
  • Revenue Operating System: Modernize CRM infrastructure to support multi-stakeholder models; establish automated data pipelines for reporting and incentive tracking.
  • Segment-Specific Sales Motions: Support distinct sales motions across segments; orchestrate high-velocity demand with unified conversation intelligence and marketing tools; enterprise programs require transaction infrastructure (e-procurement punchout connectors, sustainment catalogs); deliver collaborative quote workbenches for complex recurring deals.
  • Order Milestone Visibility: Stream real-time production and fulfillment milestones into sales workflows; configure automated exception alerts to preempt delays and enable proactive client management.
  • Cross-Functional Product Bridges: Synthesize leadership input into requirements; build consensus and secure engineering commitments across teams.
  • AI and Automated Workflows: Translate sales processes into structured specs for intelligent systems; establish governance routing tasks to appropriate models.

Qualifications

  • 10+ years of product management experience with direct ownership of sales tech, revenue operations, CRM platforms, or B2B marketplace sales infrastructure
  • Experience supporting B2B sales organizations with a defined segmentation model and differentiated tooling
  • Demonstrated depth in customer journey understanding across multiple buyer profiles (technical vs. non-technical; transactional vs. program-based)
  • Deep architectural mastery of Salesforce (Sales Cloud, CPQ, complex opportunity models, object hierarchies, territory management, enterprise integration)
  • Hands-on fluency with modern commercial stacks (sales engagement platforms, conversation intelligence, marketing automation, cloud data warehouses, reverse ETL tooling)
  • Pragmatic understanding of sales behavior; balance automation with flexibility; avoid over-engineering
  • AI-native operating style with fluency in Claude and Cursor for accelerating discovery, specs, delivery
  • Systems-thinking mindset for managing dependencies across databases, ERPs, and cloud platforms
  • Executive presence and influence with ability to align senior leaders around strategy
  • Ability to make high-stakes decisions under ambiguity and translate targets into technical requirements
  • Bachelor's degree in Computer Science, Engineering, Business, or related technical field

Skills

Required:Customer Journey MappingSalesforce ArchitectureModern Commercial Stacks

Benefits

  • Competitive benefits package including 401(k) match, medical, dental and vision insurance; life and disability insurance; generous paid time off (vacation, sick leave, floating and fixed holidays, maternity and bonding leave); EAP and wellbeing resources
Last updated Oct 21, 2026. Interested? Apply on the company site.

About Xometry

Where Big Ideas Are Built | Production Parts and Prototypes | Xometry

Xometry is a leader in high-precision production part and prototyping manufacturing on demand. Get instant quotes on CNC machining, 3D printing, sheet metal fabrication, laser cutting, and more.

CNC Machining3D PrintingSheet Metal FabricationLaser CuttingPrototypingInjection MoldingMetal Part ProductionHigh-Volume Metal Production
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