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Observability Project Manager

AHEAD· Enterprise Service Management / ESM Project Management
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Hybrid (United States)$140k - $160kFull-timePosted 1mo ago

About the role

Observability Project Manager responsible for day-to-day management of assigned technical projects and overall program of related projects, ensuring client satisfaction, effective communication, and successful delivery from initiation through close.

Responsibilities

  • Guiding various project teams and Client organizations on how to use Agile/Scrum practices and values to delight AHEADs Clients
  • Guides assigned project team on how to get the most of out self-organization
  • Guides assigned project teams on self-organizing to fill in the intentional gaps left in the Agile/Scrum frameworks
  • Assesses the Scrum maturity of the project team and organization and coaching the team to higher levels of maturity
  • Removes impediments and/or guides the team to remove impediments by finding the right personnel
  • Builds a trusting environment where problems can be raised without fear of blame, retribution, or judgment
  • Facilitates getting work done without coercion, assigning, or dictating the work
  • Facilitates discussion, decision making, and conflict resolution
  • Assisting with internal and external communication, improving transparency, and radiating information
  • Supporting and educating the Product Sponsor, especially on grooming and maintaining the product backlog
  • Providing all support to the team using a servant leadership style
  • Perform analysis of utilization of resources for projects in execution and measuring for future resource allocation needs
  • Establish and drive ongoing development and tracking of additional services revenue opportunities within the client’s environment
  • Understands client needs and matches them to relevant services or products; manages client expectations
  • Understands and communicates goals and critical success factors for the project; sells ideas persuasively
  • Plan and coordinate all aspects of technical projects from initiation through deliver
  • Ensure service delivery success and Client satisfaction through effective project management
  • Manage project initiation activities and obtain necessary information and access
  • Develop, define, and execute project plans, scope, activities, schedules, budgets and deliverables
  • Identify needed resources and assign major project roles
  • Coordinate activities among project team, internal departments, and client or vendor/subcontractor organizations
  • Assign and monitor work of project team, providing technical and analytical support
  • Interface with clients on technical matters as needed
  • Manage project risks, issues, and progress to meet goals
  • Assist with problem resolution or risk mitigation
  • Manage integration of vendor/subcontractor tasks and deliverables
  • Conduct project closure activities and post-implementation review
  • Identify coordination process gaps and implement improvements
  • Utilize Ahead systems (Salesforce, FinancialForce, etc.) to maintain updated project information

Qualifications

  • Observability implementation project experience (Dynatrace, Tanium, Logic Monitor, Cribl, Splunk, and/or Grafana)
  • Strong ability to independently manage medium to high risk, high complexity, and high client visibility projects
  • Knowledgeable of project management standards, processes, procedures and guidelines using both Agile and Waterfall methodologies
  • Knowledgeable of PMBOK and industry best practices
  • Knowledgeable of the company’s products and services
  • Understanding of IT project methodologies and lifecycles (conversions, incremental, rapid delivery, waterfall)
  • Excellent analysis, problem-solving, team, conflict management, and time management skills
  • Strong verbal and written communication skills
  • Experience with data center infrastructure hardware and/or software
  • Advanced skills in project management software
  • Ability to manage project budgets and timelines
  • Skilled in negotiation to resolve differing viewpoints
  • Ability to interact with executive level clients
  • Able to set clear expectations, manage team performance, and build morale
  • Ability to maintain confidentiality on sensitive assignments

Skills

Required:Agile/Scrum coachingProject managementStakeholder management

Benefits

  • Medical, Dental, and Vision Insurance
  • 401(k)
  • Paid company holidays
  • Paid time off
  • Paid parental and caregiver leave
  • Plus more (see benefits site)
Last updated Oct 21, 2026. Interested? Apply on the company site.
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About AHEAD

Digital Platforms Engineered for Modern Enterprises

AHEAD accelerates the impact of technology on clients by engineering customized data, developer, and infrastructure platforms that improve IT operations.

Platform SolutionsInfrastructure ModernizationLifecycle ManagementSeamless Integration
Company profileWebsite

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