Lead, Field Maintenance Support
About the role
Lead role focused on maintaining health and performance of RADAR technology post-installation, coordinating field maintenance, vendor management, and cross-functional collaboration across Support, Engineering, Deployment Operations, and external field service partners.
Responsibilities
- Field Escalation Ownership: Own Support cases requiring onsite intervention from escalation through final resolution and validation. Drive issues independently from identification through full resolution, escalating only when additional resources are required
About RADAR
RADAR is building technology to completely transform the in-store…
RADAR is a platform that combines RFID and computer vision to automate and augment retail store processes. Our technology offers unprecedented speed and location accuracy, which allows stores to: 1) Manage inventory efficiently, through automated inventory counts, improved in-store replenishment and instantaneous customer stock checks 2) Eliminate checkout lines altogether through our autonomous checkout tool. 3) Measure all customer-product interactions, giving physical stores the same insight into consumer behavior and product performance as online stores. https://goradar.com
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