Senior Manager, Customer Experience
About the role
Senior leadership role overseeing field-based customer experience initiatives to implement, adopt, and evolve RADAR’s technology in retail environments. Balances internal coordination with Product, Engineering, and Solutions while serving as a senior point of contact for external stakeholders. Focus on operational standards, customer satisfaction, and translating retail feedback into strategic improvements.
Responsibilities
- Lead a team of field-focused professionals supporting implementation, adoption, and evolution of RADAR’s technology in retail environments.
Qualifications
- 4+ years experience in program management, process improvement, or related field
- Experience owning B2B customer relationships
- Experience with retail technology implementation or retail operations
- Strong analytical and problem-solving skills
- Ability to collaborate effectively across technical and operational teams
- Strong attention to detail and follow-through
Skills
Benefits
- equity
- comprehensive medical and dental coverage
- life and disability benefits
- 401k plan
- flexible time off
- paid parental leave
About RADAR
RADAR is building technology to completely transform the in-store…
RADAR is a platform that combines RFID and computer vision to automate and augment retail store processes. Our technology offers unprecedented speed and location accuracy, which allows stores to: 1) Manage inventory efficiently, through automated inventory counts, improved in-store replenishment and instantaneous customer stock checks 2) Eliminate checkout lines altogether through our autonomous checkout tool. 3) Measure all customer-product interactions, giving physical stores the same insight into consumer behavior and product performance as online stores. https://goradar.com
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