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Software Engineer, Workforce Operations

Assembled· Engineering
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San Francisco, CA$180k - $230kFull-timePosted 1mo ago

About the role

0→1 product area focused on building AI agents to automate real-time workforce management for support operations, integrating live data, policies, and the Assembled WFM platform to enable autonomous decisions and real-time workflows.

Responsibilities

  • Building an AI agent for real-time workforce management that monitors support volume, staffing, and performance, identifies emerging problems, and recommends or takes action.
  • Giving the agent the context and tools it needs to make good decisions, combining live operational data, historical patterns, customer-specific policies, and the capabilities of Assembled’s WFM platform.
  • Designing the control and observability layer for autonomous operations, so workforce teams can understand what the agent sees, why it recommends an action, and when they want it to act automatically.
  • Evolving our core Workforce Operations product to support increasingly real-time and automated workflows at the scale and reliability our customers expect.

Qualifications

  • Have 2+ years of experience building software products.
  • Have shipped products end-to-end.
  • Are a strong generalist. You move across the stack without ceremony and pick up new domains quickly.
  • Like turning ambiguity into working software. You’ve taken something where the product, technical architecture, or right abstraction wasn’t obvious and driven it to a real outcome.
  • Care about how systems behave in the real world. You think about reliability, edge cases, noisy data, and what happens when software is making decisions that affect a live operation.
  • Have strong product judgment.
  • Sweat the details.

Skills

Required:Software product developmentSystem design and architectureProduct judgmentReliability and observability
Last updated Sep 23, 2026. Interested? Apply on the company site.
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