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Strategic Customer Success Manager

Assembled· Customer
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San Francisco, CA, New York City, NY$150k - $180kFull-timePosted 3w ago

About the role

Customer-focused role responsible for managing a portfolio of accounts, driving value and ROI, renewing and expanding relationships, and guiding cross-functional initiatives to scale Assembled’s post-sales process.

Responsibilities

  • Manage a portfolio of customers as you help them achieve their goals on Assembled and drive business outcomes with senior stakeholders
  • Project-manage customer initiatives with internal & external stakeholders, collaborating cross-functionally (often with product, solutions, sales, etc) to drive results
  • Proactively monitor and manage the health of the customers in your portfolio by identifying areas of risk and creating success plans for your book of business
  • Drive high-impact, cross-functional projects such as customer journey maps, business review strategy, training documentation, etc
  • Be hands-on with the product to ensure customers are fully educated on how to best leverage Assembled to achieve their goals and maximize ROI.
  • Drive customer renewals and mitigate churn within your book of business
  • Identify and execute on areas of growth and expansion in your portfolio of customers

Qualifications

  • Preferred: 3+ years of experience in customer-facing, operational, and start-up environments. Workforce Management Experience is a bonus.

Skills

Required:Relationship building & managing upStrategic thinking and executionCommunication and collaborationTravel readiness
Last updated Sep 30, 2026. Interested? Apply on the company site.
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