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Technical Education Specialist

Notion· Customer Experience
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Hybrid (New York, New York)$135k - $180kFull-timePosted 1mo ago

About the role

Notion is seeking a Technical Education Specialist to expand and teach Notion Academy content, build implementation guides, and create AI-driven, context-aware learning experiences for customers.

Responsibilities

  • Expand Notion’s technical education library. Author technically rigorous Academy content, implementation guides, and Help Center resources that make our most complex capabilities easier to understand and adopt.
  • Become a trusted voice for Notion Academy. Teach customers through video, live webinars, and workshops, demonstrating real workflows and solving problems in real time.
  • Build with Notion’s newest capabilities. Get hands-on with new product features, use customer insights to identify high-value use cases, and determine top priority workflows for education to focus on.
  • Reimagine learning with AI. Experiment with adaptive, contextual learning experiences that respond to what customers are trying to build and where they need help.
  • Prove and scale the impact of technical education. Use product adoption signals to measure impact and improve what we teach, then build reusable standards to help the team deliver effective technical learning faster.

Qualifications

  • Builder mindset: You learn new product features by getting hands-on, experimenting, and building until you understand.
  • Comfort navigating technical content: you don’t need to write code, but you can read a technical architecture doc, identify what’s outdated, and work with engineers to fix it.
  • Customer-facing credibility: You’re comfortable teaching, building, and troubleshooting in front of customers.
  • AI experimentation: You actively use AI to build, learn, and teach technical proficiency.
  • Product expertise: You can quickly understand a new feature, identify where it creates meaningful customer value, and turn that into practical use cases.

Skills

Required:Builder mindsetTechnical content navigationCustomer-facing communication
Nice to have:AI experimentation
Last updated Sep 23, 2026. Interested? Apply on the company site.
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