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Fraud Investigator - Customer Protection

Robinhood· Customer Trust and Safety
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Hybrid (Lake Mary, FL; Denver, CO), Hybrid (Denver, CO; Lake Mary, FL)$27k - $37kfull-timePosted 1mo ago

About the role

Fraud Investigator role on the Customer Protection Team handling inbound fraud alerts and account restrictions, conducting investigations across multiple payment vehicles, and collaborating cross-functionally to identify fraud trends and resolve cases.

Responsibilities

  • Conduct in-depth and timely investigations on accounts flagged for fraud, across a range of payment vehicles including ACH, Debit Card, Cryptocurrency and Wire Transfers
  • Handling inbound phone calls from users with fraud restrictions and taking those fraud cases to the finish line by applying investigative techniques according to the internal procedures and policies
  • Using critical thinking and pattern detection to discover proactive ways to identify emerging fraud
  • Documenting the rationale and determination for each alert and referring to other teams where necessary
  • Gathering key information from the customer regarding their account as well as applicable documentation.
  • Communicating with customers next steps and setting expectations.

Qualifications

  • 2+ years experience in fraud investigations including in-depth knowledge of various fraud activities such as Account Takeovers, Identity Theft, Money Mule, and Money Movement Fraud, among others; or, equivalent experience adjacent to fraud investigations
  • Proactively identify problems and come up with solutions (ability to think outside-the-box)
  • Ability to operate in a fast paced environment
  • Good written and verbal communication, analytical skills, and strong attention to detail
  • Strong interpersonal skills, experience working with cross-functional teams such as product, engineering, legal, compliance, vendor partners, or financial crimes
  • Passionate about mentoring and working with junior fraud investigators and agents to help guide and explore career
  • Ability to work closely with customers to address concerns related to fraud while maintaining a high level of customer service
  • Certified Fraud Examiner (CFE) certification not required but a plus

Skills

Required:Fraud investigationCommunicationAnalytical skillsCross-functional collaboration

Benefits

  • Challenging, high-impact work to grow your career
  • Performance driven compensation with multipliers for outsized impact, bonus programs, equity ownership, and 401(k) matching
  • Top Tier benefits to fuel your work, including 100% paid health insurance for employees with 90% coverage for dependents
  • Access to the Robinhood Employee Fund that gives eligible US employees the opportunity to invest in a private employee fund that provides exposure to Robinhood Ventures funds
  • Access to the best AI tools on the market and continuous AI skill-building for every employee, technical or not
  • Lifestyle wallet - a highly flexible benefits spending account for wellness, learning, and more
  • Employer-paid life & disability insurance, fertility benefits, and mental health benefits
  • Time off to recharge including company holidays, paid time off, sick time, parental leave, and more
  • Exceptional office experience with catered meals, events, and comfortable workspaces
Last updated Sep 30, 2026. Interested? Apply on the company site.

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