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Community Marketing Manager

Mach9
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Hybrid (San Francisco)Full-timePosted 1mo ago

About the role

Role focused on building and managing Mach9’s customer community across online, in-person, and follow-up programs to foster sustained participation, advocacy, and referrals.

Responsibilities

  • Choose the right home for Mach9’s customer community, then design how it works: onboarding, moderation, and the activities that keep people coming back
  • Build sustained participation by starting useful conversations, answering questions, and helping members learn from one another — then turn what works into repeatable playbooks
  • Develop customers into advocates, contributors, speakers, and sources of referrals
  • Plan and run recurring meetups, user groups, advisory sessions, and other customer programs, owning recruitment, programming, logistics, and follow-up
  • Build partnerships with professional organizations like state surveying associations to create joint in-person events and grow a broader friends-of-Mach9 network
  • Write customer stories and promote events in the customer newsletter and social content
  • Advocate for customers and bring the questions, feedback, and ideas shared by customers to the product, engineering, and customer success teams

Qualifications

  • Experience building or growing a customer, professional, alumni, membership, or interest-based network
  • Evidence that you have created repeat participation, not only promoted one-time events
  • The ability to earn trust and build lasting relationships with specialized users
  • Clear writing and confidence communicating through online groups, email, social media, and live events
  • Strong creative judgment and the ability to turn customer activity into engaging content
  • The organization and independence to take programs from initial concept through execution and follow-up
  • Curiosity about surveying, civil engineering, geospatial technology, and infrastructure

Skills

Required:Community-buildingTrust-building and relationship managementWritten and online communicationContent creation and storytellingProgram design and executionSurveying / Civil engineering interest
Last updated Oct 21, 2026. Interested? Apply on the company site.
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About Mach9

The Fastest Tool for Automating Geospatial Production

Mach9 is at the forefront of leveraging advanced machine learning and computer vision techniques to transform geospatial data into actionable insights for urban development and infrastructure management. Our cutting-edge technology automates the detection and analysis of key urban features, aiding in the planning and maintenance of transportation networks.

machine-learningcomputer-visioninfrastructureai
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