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Senior Account Manager

بوسطة· Commercial – Account Management
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CairoFull-timePosted 1mo ago

About the role

Senior Account Manager responsible for managing a defined portfolio of major clients, expanding business relations, and ensuring client retention with B2B customer success focus.

Responsibilities

  • Be the primary point of contact and build long-term relationships with clients.
  • Help the clients through email, phone, online/virtual presentations, screen-share and in person meetings.
  • Develop a trusted advisor relationship with key accounts, client stakeholders.
  • Ensure the timely and successful delivery of our solutions according to clients’ needs and objectives.
  • Communicate clearly the progress of monthly/quarterly initiatives to internal and external stakeholders.
  • Forecast and track key account metrics/goals.
  • Enhance department and organization’s reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
  • Responsible for keeping current clients satisfied and delivering exceptional client service on a day-to-day basis.
  • Monitor and analyze customer’s usage of our service.
  • Responsible for working with the Sales team to onboard and integrate new clients and developing existing client relationships.
  • Liaise between the customer and internal teams.

Qualifications

  • (3+) years experience in customer success, account management , or business development, experience in the shipping field is the most preferred.
  • Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization, including executive and C-level.
  • Experience in delivering client-focused solutions based on client needs
  • Proven ability to manage multiple tasks at a time while paying strict attention to detail
  • Excellent listening, negotiation, and presentation skills
  • Excellent verbal and written communications skills
  • Self-motivated and able to thrive in a results-driven environment
  • Natural relationship builder with integrity, reliability, and maturity
  • Ability to prioritize among competing tasks.
  • Critical thinking and problem-solving skills.
  • Excellent time management skills.
  • Keen attention to detail and adherence to deadlines.
  • Experience with PipeDrive is a plus.

Skills

Required:Client relationship managementCommunicationPresentationProject management
Nice to have:Pipeline/CRM
Last updated Oct 21, 2026. Interested? Apply on the company site.
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