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Hub Senior Coordinator - Box (Qena)

بوسطة· Operations – Operations Core
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Hybrid (Qena)Full-timePosted 1mo ago

About the role

Responsible for managing daily hub operations, coordinating shipments, tracking KPIs, and ensuring smooth workflow and service quality in line with Bosta’s standards.

Responsibilities

  • Receive inbound dispatches from the central sorting facility and categorize orders by geographic zone or delivery route.
  • Develop and communicate efficient daily distribution plans to allocate orders to assigned Drivers.
  • Serve as the primary point of contact for Drivers, providing real-time support to resolve operational issues and ensure route completion.
  • Manage the end-of-day process, including the receipt and reconciliation of all orders and documentation from Drivers upon route completion.
  • Monitor and audit Driver’s wallets, ensuring timely settlements and escalating any discrepancies or shortages to the fleet team.
  • Train, mentor, and onboard temporary staff and junior coordinators on standard operating procedures and best practices.
  • Proactively analyze workflows to identify, recommend, and implement opportunities for process optimization and efficiency gains.
  • Manage inventory control by coordinating the return transfer of canceled orders to the sorting facility after exceeding the designated 24-hour holding period at the hub.
  • Ensure precise operational handovers by preparing and sending formal communication to the sorting facility team, detailing transferred shipment counts, seal numbers, tracking data, and status.

Qualifications

  • Minimum of 1 years of experience in logistics or shipping coordination, with a focus on bulky or oversized shipments.
  • Proven ability to lead and motivate a team, fostering collaboration and a positive work environment.
  • Excellent verbal and written communication skills to effectively interact with team members, and Drivers.
  • The ability to resolve issues promptly and effectively.
  • Familiarity with shipping management software and tracking systems.
  • Ability to adapt to changing circumstances and priorities in a fast-paced work environment.
Last updated Oct 21, 2026. Interested? Apply on the company site.
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