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Senior Hub Communications Associate ( Banha )

بوسطة· Operations – Operations Core
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Hybrid (Banha, Qalyoubiya)Full-timePosted 1mo ago

About the role

Role focused on managing hub-related communications, ensuring issue resolution across Customer Service, Account Managers, and Operations, with emphasis on problem-solving, SLA compliance, and cross-team coordination.

Responsibilities

  • Handle and follow up on all Freshdesk tickets related to the hub.
  • Coordinate with CS, AMs, and Operations to resolve client and order issues.
  • Track liability and ensure all cases are closed within SLA.
  • Monitor Aging orders and escalate delays when needed.
  • Act as the main communication point between internal teams and clients.
  • Prepare short, clear reports on returns, open tickets, and key issues.
  • Assist in coordinating the logistics for special handling items (e.g., hazardous materials, high-value goods).
  • Ensure all required documentation for returns (e.g., proof of delivery, inspection reports) is accurately filed and shared with the appropriate stakeholders.

Qualifications

  • Bachelor’s degree in Business, Logistics, or related field.
  • 1 to 3 years of experience in communication, logistics, and customer service.
  • Strong coordination, problem-solving, and communication skills.
  • Proficiency in CRM/ticketing systems (e.g., Freshdesk).
  • Good English and fluent Arabic (verbal and written).
  • Ability to handle pressure and multitask effectively.

Skills

Required:CommunicationCRM/ticketing systemsWindows/English and Arabic language proficiency
Last updated Oct 21, 2026. Interested? Apply on the company site.
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