← All roles

Trainer EMEA

360Learning· Customer Success – Learning Engagement
Apply on company site
Hybrid (Berlin, Germany)Full-timePosted 1mo ago

About the role

The Trainer is the pedagogical and platform expert within the Professional Services team, focused on helping clients master the platform and Collaborative Learning methodology to drive long-term engagement. Responsible for the One-to-Many Engagement Academy & Stadium webinars and building a scalable learning ecosystem for clients.

Responsibilities

  • Master our Platform's core user experience and the Collaborative Learning methodology
  • Become a platform expert (from a user & admin perspective) and get certified on our methodology
  • Shadow existing Stadium webinars and Academy workflows to understand the current "One-to-Many" engine
  • Connect with colleagues worldwide through virtual coffee chats and team-building activities
  • Host Stadium webinars and receive peer feedback on ability to drive platform engagement
  • Identify and execute updates on the Engagement Academy to align with the latest product releases
  • Define quarterly priorities in relation to the Support & Services roadmap with coach
  • Actively contribute to internal knowledge base (Confluence) to share best practices on platform usage and client engagement
  • Lead a project to improve the One-to-Many strategy (e.g., new webinar formats, gamification of the Academy, or localized content)
  • Participate in Discovery Meetings with Product Managers to share insights on how clients actually use and adopt the platform
  • Analyze Academy completion rates and Stadium satisfaction scores to iterate on the training Catalog
  • Build new processes and update Confluence for daily team work
  • Onboard and mentor new Trainers, teaching how to turn platform features into compelling learning stories
  • Take full ownership of a recurring team pillar (e.g., internal referral for complex solution training)
  • Develop advanced toolkits and training paths based on successful client use cases

Qualifications

  • 3+ years of successful experience as a Trainer OR successful client-facing experience in Customer Success/Care
  • Strong listening and teaching skills
  • Clear and concise written and spoken communication
  • Proactive with a results-oriented mindset
  • Past experience in the learning industry is a plus
  • Excellent writing skills across multiple styles/tones with impeccable spelling and grammar in German, English, and French
  • Enthusiasm for the Convexity working environment (link provided)

Skills

Required:Platform mastery (LMS)Training & facilitationContent development (Confluence)German, English, French writing

Benefits

  • Compensation: base salary, variable component and equity
  • Work From Home perks, 1 month parental leave for the second parent
  • Flexible hours, total work from home possible anywhere in Germany
  • Diversity, Equity, and Inclusion with 6 ERGs
  • Corporate Social Responsibility charter
  • Culture framework and resources about teams, product and processes
Last updated Oct 21, 2026. Interested? Apply on the company site.
360Learning logo

About 360Learning

The learning platform that combines the power of AI with the magic of collaborative learning

Discover the AI-powered LMS for collaborative learning at scale. Create, share, and measure impactful learning with a modern platform that drives performance.

LMSLXPAI for L&DAcademiesSkillsCollaborative learningEmployee onboardingCompliance training
Company profileWebsite

More open roles at 360Learning