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Trainer EMEA (German Speaker)

360Learning· Customer Success – Learning Engagement
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Hybrid (Spain)Full-timePosted 1mo ago

About the role

Pedagogical and platform expert within the Professional Services team responsible for enabling clients to master the 360Learning platform and Collaborative Learning methodology, driving long-term engagement through the One-to-Many Engagement Academy & Stadium webinars.

Responsibilities

  • Master our Platform's core user experience and the Collaborative Learning methodology
  • Become a platform expert (from a user & admin perspective) and get certified on our methodology
  • Shadow existing Stadium webinars and Academy workflows to understand the current "One-to-Many" engine
  • Connect with colleagues worldwide through virtual coffee chats and team-building activities
  • Host your Stadium webinars and receive peer feedback on your ability to drive platform engagement
  • Identify and execute updates on the Engagement Academy to align with the latest product releases
  • Define quarterly priorities in relation to the Support & Services roadmap with your coach
  • Actively contribute to internal knowledge base (Confluence) to share best practices on platform usage and client engagement
  • Lead a project to improve the One-to-Many strategy (e.g., new webinar formats, gamification of the Academy, or localized content)
  • Participate in Discovery Meetings with Product Managers to share insights on how clients actually use and adopt the platform
  • Analyze Academy completion rates and Stadium satisfaction scores to iterate on the training Catalog
  • Build new processes and update Confluence with information for the team's daily work
  • Onboard and mentor new Trainers, teaching them how to turn platform features into compelling learning stories
  • Take full ownership of a recurring team pillar (e.g., internal referral for complex solution training)
  • Develop advanced toolkits and training paths based on the most successful client use cases

Qualifications

  • 3+ years of successful experience as a Trainer OR successful client-facing experience in Customer Success/Care
  • You are recognized for your listening and teaching skills
  • You express your ideas in a clear and concise manner, both in writing and orally
  • You are proactive and prefer working in a strong results-oriented culture
  • A past experience in the learning industry is a plus
  • Excellent overall writing skills in German, English, and French with impeccable spelling and grammar
  • Enthusiasm for our working environment referenced in provided materials

Skills

Required:Trainer experience (education/learning)Listening and teaching

Benefits

  • Work From Home allowance
  • social security
  • health insurance
  • unemployment insurance
  • common contingency
  • salary guarantee fund
  • lunch vouchers
  • Flexible hours
  • Total work from home possible anywhere in Spain
  • Diversity, Equity, and Inclusion initiatives with active ERGs
  • Corporate Social Responsibility charter
  • Culture framework emphasizing Convexity culture
  • Opportunities to learn about teams, products and processes
Last updated Oct 21, 2026. Interested? Apply on the company site.
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About 360Learning

The learning platform that combines the power of AI with the magic of collaborative learning

Discover the AI-powered LMS for collaborative learning at scale. Create, share, and measure impactful learning with a modern platform that drives performance.

LMSLXPAI for L&DAcademiesSkillsCollaborative learningEmployee onboardingCompliance training
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