Retail Facilities Specialist, North America
Arc'teryx· Commercial – Store Development
Hybrid (North Vancouver, BC)CA$71k - CA$93kFull-timePosted 1mo ago
About the role
Retail Facilities Specialist responsible for the execution of emergency and non-emergency repairs, maintenance services and minor projects within budgets, procedures, and timelines; manages service requests with vendor network and store teams, and handles invoicing, user management and reporting.
Responsibilities
- Facilitating the execution of Arc’teryx preventative maintenance program for stores
- Executing store refresh and minor improvements program across North America
- Managing the set-up and decommissioning of store utilities and other on-going services
- Developing and maintaining our relationships with our facilities partners
- Supporting administrative tasks within our IFM program (ServiceChannel)
- Travelling once a quarter to major markets in North America to familiarize yourself with stores and their repair and maintenance needs
- Working with the training team to communicate standards and proper procedures to retail operators
- Ensuring compliance with safety and security protocols
- Partnering with cross-functional teams to action projects and initiatives
- Supporting with daily work order management
- Providing support to the Store Development team as required
- After-hours monitoring and execution of emergency services as required
- Managing all facilities programming within an established region of North America (future)
- Establishing guidelines for in-store maintenance best practices (future)
- Partnering with regional retail teams to enhance guest and staff experience in-store (future)
Qualifications
- Bachelor’s degree or post-secondary education in business, operations, or project management
- 3+ years of experience in the facilities management field
- Excellent interpersonal and communication skills; ability to build relationships across all levels of the organization
- Ability to travel 25% of the time within major markets in North America
- Highly organized, detail-oriented, capable of multi-tasking and meeting deadlines in a fast-paced environment
- Strong project management skills
- Flexible and adaptable when faced with ambiguity
- Customer-service focused mentality
- Passion for work and outdoor lifestyle
Skills
Required:Facilities managementProject managementVendor management
Benefits
- Health & wellbeing - Extended health, dental, and vision coverage including mental health support, fertility benefits, gender-affirming care and 24/7 EAP
- Financial wellbeing - RRSP matching, eligibility for Annual Incentive Plan and access to ESPP where applicable
- Time & Flexibility - Paid time off, wellness time, No Wasted Day program
- Family support - Parental leave top-up and nesting period for new parents
- Growth, community & gear - Professional development opportunities, Arc'teryx Academies, Employee Belonging Councils, gear discounts and Pro Deals
Last updated Oct 21, 2026. Interested? Apply on the company site.
About Arc'teryx
Outdoor Clothing, Technical Outerwear, & Accessories | Arc'teryx United States
Arc'teryx is a high performance outdoor equipment company known for leading innovations in climbing, skiing and alpine technologies
outdoorclothingouterwearaccessoriesskiingclimbingalpine
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