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Lead

Arc'teryx· Retail Stores – Arc'teryx Downtown Kelowna
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Kelowna, BCCA$23.8/hr - CA$26.4/hrFull-timePosted 1mo ago

About the role

Lead a retail store team, coach Product Guides, manage guest experience, and oversee store operations across five pillars: experience, product, community, operations, and people.

Responsibilities

  • Leading in alignment with the Arc’teryx Vision, Purpose and Values
  • Supporting the entire in-store experience during shifts with awareness of sales floor activity
  • Supporting product guides in delivering a world-class guest experience through authentic technical product knowledge
  • Championing floor leadership and exceptional guest experience by leading from the floor 5 days a week
  • Overseeing the floor and the five pillars of the business (experience, product, community, operations and people)
  • Building community by sharing brand information and event specifics with team and guests
  • Coaching and providing feedback to product guides to unlock potential and support targets
  • Supporting inventory management throughout the day (receiving, processing, restocking, destocking, visual merchandising)
  • Communicating company initiatives, policies, and priorities to the team in collaboration with the Store Manager
  • Leveraging tools to manage store operations (sales targets, labor, budget)
  • Networking with potential partners to support events and maximize brand engagement in the community
  • Managing opening and closing procedures for the store
  • Answering store phones, voicemails, and store emails; may include regional social media responses
  • Rotating through focus areas to deep dive into each pillar of the business
  • Using POS to process transactions including warranties, Used Gear trade-ins, purchases, and returns

Qualifications

  • One or more years of leadership experience
  • 1–2 years of retail experience
  • Passion for coaching and developing others
  • Strong customer service orientation
  • Ability to give timely feedback and development guidance
  • Comfortance with health and safety guidelines
  • Ability to set vision and align team to common goals
  • Strong time management and adaptability in a dynamic environment
  • Flexibility to handle ambiguity and seek optimal solutions
  • Passion for outdoor activities and Arc’teryx ethos
  • Strong written and verbal communication
  • Ability to lift up to 30 lbs

Skills

Required:LeadershipCustomer service

Benefits

  • Growth, community & gear benefits: professional development, Arc'teryx Academies, Employee Belonging Councils, employee discounts, Pro Deals
  • Time & Flexibility: Wellness time and 'Live it, Learn It' Days
  • Wellbeing: 24/7 Employee Assistance Program (EAP)
  • Health: extended health, dental, and vision including mental health support, fertility benefits, gender-affirming care (full-time)
  • Financial wellbeing: RRSP matching, eligibility for Arc'teryx Annual Incentive Plan, access to Employee Stock Purchase Program (ESPP) where applicable
  • Family support: parental leave top-up and nesting period for new parents (full-time)
Last updated Oct 21, 2026. Interested? Apply on the company site.

About Arc'teryx

Outdoor Clothing, Technical Outerwear, & Accessories | Arc'teryx United States

Arc'teryx is a high performance outdoor equipment company known for leading innovations in climbing, skiing and alpine technologies

outdoorclothingouterwearaccessoriesskiingclimbingalpine
Company profileWebsite

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