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Operations Tech Lead

Megaport· Compute – Operations
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Hybrid (Brisbane, Queensland)Full-time - PermanentPosted 1mo ago

About the role

The Operations Tech Lead leads a team of Senior Operations Analysts to ensure reliable and efficient global data center infrastructure, combining hands-on technical work with people-focused leadership.

Responsibilities

  • Lead and supervise the Senior Operations Analysts team, ensuring full operational coverage and adherence to standards
  • Serve as the primary escalation point for complex operational issues, coordinating resolution across internal teams and remote data center techs
  • Conduct shift handover briefings, communicating ongoing incidents, pending tasks, and critical updates
  • Monitor team performance, provide real-time coaching, and identify development opportunities for analysts
  • Foster a culture of ownership, accountability, and continuous improvement within the team
  • Oversee and participate in the execution of operational tasks involving servers, storage, networking equipment, and platform software
  • Lead root cause analysis for complex incidents related to hardware failures, RAID rebuilds, storage allocation, and disk lifecycle management
  • Ensure rack and stack activities, hardware installation, and in-cabinet maintenance are executed to the highest standards
  • Validate and improve out-of-band management configurations (IPMI/BMC) across the infrastructure fleet
  • Coordinate with remote data center techs to ensure operational standards and SLAs are consistently met
  • Install, configure, and troubleshoot Linux and Windows operating systems, supporting analysts with complex cases
  • Maintain and improve internal operational documentation, runbooks, workflows, and escalation procedures
  • Identify process gaps and propose improvements to the Operations Manager
  • Contribute to the development and review of standard operating procedures (SOPs) for the DCOps team

Qualifications

  • Advanced English communication skills (B2 or higher)
  • Proven experience leading or mentoring technical teams in a data center or infrastructure operations environment
  • Deep expertise with server hardware, including diagnostics, replacements, upgrades, and fleet management
  • Strong understanding of data center standards, rack layouts, cabling, power distribution (PDU), and remote hands coordination
  • Advanced knowledge of Linux system administration (CentOS, Ubuntu, or similar), including scripting, automation, and performance tuning
  • Solid knowledge of Windows Server environments
  • Strong familiarity with RAID technologies, disk provisioning, and storage troubleshooting
  • Strong incident command skills with demonstrated ability to lead resolution during critical events
  • Proficiency with monitoring platforms, ticketing systems, and incident handling workflows
  • Bachelor's degree in Computer Science, Information Systems, or equivalent working experience
  • Prior experience in a team lead or senior role within a data center operations environment

Skills

Required:Team leadershipServer hardware diagnostics and fleet managementLinux system administrationWindows ServerRAID and storage troubleshootingIncident commandDocumentation and SOP development

Benefits

  • Flexible working environment – a remote-first culture with coworking options available
  • Generous leave plans – including parental leave, birthday leave, and a purchased annual leave program
  • Health and wellness support – through a wellness allowance and employee wellbeing initiatives
  • Comprehensive learning support – generous study and training allowance plus paid study leave
  • Creative, modern workspaces – access to coworking spaces via WeWork membership if remote but want to cowork
  • Motivated, inclusive team – work alongside industry experts and fresh talent
  • Recognition programs – Legend and Kudos award
Last updated Oct 21, 2026. Interested? Apply on the company site.
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About Megaport

Network as a Service, Data Center and Cloud Connectivity.

Megaport offers scalable bandwidth for public and private cloud connections, metro ethernet, Data Centre backhaul, and Internet Exchange Services.

Network as a ServiceData CenterCloud Connectivity
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