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Wholesale & Franchise Manager (Mat Cover)

Mulberry· Wholesale & Franchise
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Hybrid (Kensington Office, London)Maternity CoverPosted 1mo ago

About the role

Hybrid maternity cover role responsible for managing franchise and wholesale accounts, driving sales, and maintaining Mulberry’s brand standards across designated partners and showrooms.

Responsibilities

  • Maintain the relationship with designated franchise partners, ensuring regular communication and management to optimise business for both parties.
  • Ensure that all Franchise partnerships champion Mulberry global retail best practice across all areas of their business: Brand, Service and Product Training; Mulberry Customer Experience roll out; Retail Operations excellence; Omni Channel; CRM.
  • Engage Franchise regions in retail development projects, such as traffic, omni and other retail lead initiatives.
  • Support new store openings
  • Plan budgets and seasonal sales forecasts by customer.
  • Meet and exceed sales objectives whenever possible.
  • Monitor deliveries by customer and by country in accordance with the overall company strategy and brand positioning.
  • Establish, maintain and expand customer portfolios in line with brand positioning and credit line. Manage data and update seasonally.
  • Organise the sales appointments each season, in line with the sales campaign with clients.
  • Have an expert knowledge of the product at all levels, dates of delivery and any other relevant information in order to deliver the best information to clients at any time.
  • Increase business opportunities in the assigned markets or accounts.
  • Embrace and demonstrate Mulberry values and behaviours: honesty, dynamism, and a community-oriented spirit.
  • Support Mulberry to deliver an inclusive culture, through open-minded and respectful behavior.
  • Act as an ambassador for Mulberry and communicate positively about the brand.
  • As a certified B Corp business, incorporate environmentally responsible practices and support the Five C’s strategy (Climate, Cultivation, Craft, Culture, Circularity). Promote a greener, more sustainable future.
  • Foster an environment where diversity is embraced and all individuals feel valued, respected and included.

Qualifications

  • Previous experience in a Franchise, Wholesale or Business Development role at Manager level.
  • Previous experience in luxury fashion & leather goods preferred (can be from a retail environment).
  • Excellent communication skills and strong numerical ability.
  • Dynamic, proactive, assertive and adaptable personality.
  • Ability to build and maintain strong and stable relationships.
  • Good knowledge of Microsoft Office including Excel (V lookup/ Pivot).

Skills

Required:Franchise and Wholesale managementClient relationship managementCommunicationNumerical abilityMicrosoft Office (Excel: VLOOKUP, Pivot)
Nice to have:Product knowledge (luxury fashion & leather goods)
Last updated Oct 21, 2026. Interested? Apply on the company site.
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