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VP of Business Operations

Maven Clinic· Member Growth Marketing
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Hybrid (New York Metropolitan area, NY)$275k - $320kfull-timePosted 1mo ago

About the role

Senior leadership role responsible for owning the enrollment engine and associated cross-functional functions (AI enablement, central operations, strategy & operations) to drive member enrollment and revenue across Maven Clinic’s core business.

Responsibilities

  • Own member growth for the Core Business: be directly accountable for enrollment targets across Maven’s core business and for the revenue those enrollments drive. Set the strategy, build the plan, and act as a control tower across all cross-functional teams driving revenue to deliver the results quarter over quarter.
  • Build and run a scalable enrollment engine: own the full journey from eligible population to enrolled, activated member — spanning client launches, member acquisition and messaging, the enrollment product experience, and re-engagement of eligible-but-not-enrolled members.
  • Deliver AI enablement across the organization: own the function that introduces new ways of working with AI at Maven — and measures them.
  • Lead the central operations team: own the function that enables member operations and client operations teams to deliver more operationally excellent service, ensuring scalable systems, tooling, and processes.
  • Lead the strategy and operations team: own a central strategy & ops function that brings analytical rigor and operating discipline with focus on Sales, Client Success, and Payer Growth.
  • Optimize relentlessly around data: build and iterate on the funnel, create systems that enable quick diagnoses of opportunities, and establish leading KPIs for enrollment-related teams.
  • Hold the cross-functional machine accountable: partner daily with Client Success, Marketing, Product, Finance, Data, Clinical, Payer, Sales, and Operations, ensuring each team meets its operational KPIs.
  • Instrument and forecast: collaborate with Data and Finance to build measurement, segmentation, attribution, and forecasting to know what’s working and forecast enrollment and revenue.

Qualifications

  • 12+ years of experience driving growth, enrollment, acquisition, revenue, or business operations outcomes with a track record of personally owning and hitting a number.
  • Proven people and organizational leadership; experience building and leading multi-team organizations.
  • Elite quantitative ability; capability to build and interrogate funnel models, size opportunities, design experiments, and optimize around data.
  • Strategic range across functions; ability to set direction for multiple teams and push for fundamentally new approaches.
  • Operational systems and scaling experience; ownership of tooling, processes, and systems for service teams.
  • AI fluency and conviction; perspective on AI leverage and measurement.
  • Cross-functional leadership and accountability across multiple teams without direct authority.
  • Commercial instincts; understanding of enrollment-to-revenue and unit economics, forecasting with Finance.
  • Comfort in a fast-paced, mission-driven environment with high visibility.

Skills

Required:Enrollment growth and optimizationCross-functional leadershipData-driven decision makingAI enablement

Benefits

  • Maven for Mavens: access to the full platform and specialists, including care for mental health, reproductive health, family planning and pediatrics.
  • Whole-self care through wellness partnerships
  • Hybrid work, in office meals, and work together days
  • 16 weeks 100% paid parental leave and new parent stipend (for employees with 1 year+ tenure)
  • Annual professional development stipend and personal career coach
  • 401K matching for US-based employees, immediate vesting
Last updated Sep 16, 2026. Interested? Apply on the company site.

About Maven Clinic

The next generation of care for women and families

Maven helps companies retain talent, improve health outcomes, and reduce maternity and fertility costs. We support every path to parenthood: Pregnancy, Fertility, Egg Freezing, Adoption, Surrogacy, Infant Care, Breastmilk Shipping, and Manager Training.

Women's healthFamily healthVirtual careFertilityPregnancyInfertilityParentingMenopause
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