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Manager, Technical Account Teams (Commercial)

Socket· Go-to-Market
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RemoteFull-timePosted 1mo ago

About the role

Leader of a Commercial Technical Account Managers team responsible for post-sales success, onboarding, adoption, customer health, and retention, driving a scalable operating system and partnering with Account Executives to maximize renewals.

Responsibilities

  • Lead, coach, and grow a team of Commercial TAMs. Hire ahead of need as we scale.
  • Own adoption, customer health, and gross retention outcomes across the customer base, partnering with AEs who own the commercial renewal
  • Influence and mature the post-sales operating system: segmentation, health scoring, and lifecycle playbooks exist. Make them run, then make them better. QBRs should tell a real story with real data instead of a slide of vanity metrics.
  • Be the senior escalation point when an account is at risk. Run the deep dive, build the save plan, and see it through.
  • Set the bar for performance and career growth on your team, then hold it
  • Make the team faster per head every quarter through automation, playbooks, and one-to-many programs
  • Feed technical field intelligence back to Product and Engineering so customer patterns actually reach the roadmap
  • Report retention, adoption, and team health to leadership with numbers you'd bet on

Qualifications

  • 4+ years directly managing post-sales teams (TAM, Solutions Engineering, or related). You've hired, developed, and performance-managed ICs.
  • 6+ years total in pre or post-sales roles (TAM, Solutions, or Services) in B2B SaaS
  • You've owned GRR, NRR, or adoption targets and can walk us through the number, the misses, and what you changed
  • Background in security, developer tools, or an adjacent technical product. You know how the SDLC works and how devs and security teams actually operate.
  • You've been the escalation owner on at-risk commercial accounts and have the save stories to prove it
  • You've built, operationalized, or improved on core post-sales systems: segmentation, playbooks, health scoring, QBR frameworks.
  • Ready to step in as an individual contributor to support team needs, cover gaps, or lead by example when the team is at capacity.
  • Executive presence with CISOs and VPs of Engineering, and with our own leadership
  • Willingness to travel for customer and company meetings as needed

Skills

Required:Post-sales leadershipCustomer retention metrics (GRR, NRR)Escalation management

Benefits

  • Market competitive salary bands
  • Meaningful equity program
  • Comprehensive health benefits for you and your family (99% coverage)
  • Flexible time-off, holidays, and winter shutdown to rest & recharge
  • Paid parental leave
  • Remote-first, with quarterly team off-sites
Last updated Sep 16, 2026. Interested? Apply on the company site.

About Socket

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