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Sr. Customer Success Advisor

Illumio· Sales
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Remote€96k - €120kFull-timePosted 1mo ago

About the role

Senior customer-facing role focused on sustaining value for customers, expanding outcomes, and coordinating across teams to ensure successful onboarding, adoption, renewals, and expansions of Illumio's platform for enterprise customers in Germany.

Responsibilities

  • Develop cross-functional knowledge that spans IT Security, IT Operations, Infrastructure, and Application Portfolio Management practices and partner with Sales, Professional Services, Support, Product Management, Engineering, and Office of the CTO to drive a strategic roadmap for customers.
  • Customer Adoption - inspect customer adoption issues and run specific plans to increase adoption health where required to ensure all customers are wildly successful with Illumio's platform.
  • Renewals - forecast upcoming renewals while managing the process from start to finish and tie adoption health to renewals.
  • Expansion - partner with Sales to identify expansion opportunities and realize expansion sales potential within portfolio; identify growth opportunities to improve Net Retention Rate (NRR).
  • Establish trusted advisor relationships with executive stakeholders and technical teams while coordinating with the account team to extend Illumio’s reputation as a vendor.
  • Define success with customer executive sponsors through quarterly Executive Business Reviews.
  • Build a strategic roadmap for each customer detailing consumption and adoption of Illumio’s products to meet desired outcomes.
  • Monitor Adoption Health across all accounts in the portfolio.
  • Marshall cross-functional support to onboard customers quickly and with high quality.
  • Identify product or feature gaps, coordinate with the Product team, and orchestrate timely delivery.
  • Capture and document Customer Use Cases and value stories to enrich the Customer Success repository.

Qualifications

  • 5+ years of experience in Customer Success, Technical Account Management, Professional Services, or related customer-facing role
  • Ideally experience in Cyber Security or Enterprise SaaS
  • Proven ability to build trust and communicate effectively with C-Suite, VP, and Director-level contacts as well as day-to-day users
  • Excellent verbal, written, and presentation communication skills
  • Detail-oriented with ability to set priorities and adapt in a dynamic environment
  • Bilingual proficiency in German and English (supporting local customers and partners)

Skills

Required:Customer SuccessExecutive relationship managementCross-functional collaboration

Benefits

  • Medical
  • Dental
  • Vision Coverage
  • Health and Dependent Savings Accounts
  • Life and Disability Programs
  • Paid Parental Leave
  • Voluntary Benefit Programs
  • Company Sponsored Wellness Program
  • Wellness Reimbursement Program
  • Retirement Savings
  • Equity Opportunities
  • Paid time off and Paid Holidays
  • Employee Incentive Program
Last updated Oct 14, 2026. Interested? Apply on the company site.

About Illumio

The Breach Containment Company

Explore Illumio, the world's first breach containment platform. Stop cyber attacks before they spread with cloud detection and microsegmentation.

securitycybersecuritynetwork securityzero trustmicrosegmentationcloud detectioncyber attack prevention
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