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Technical Support Specialist

Modern Treasury· Customer Success
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San Francisco, New York, Remote$95k - $130k + equityFull-timePosted 1mo ago

About the role

Technical Support Specialist to investigate, triage, and resolve issues for customers running payments on Modern Treasury platform. Works across APIs, bank and network reporting, ledger balances, and onchain settlement with collaboration across engineering, product, and support teams. Emphasizes AI-driven investigation and process improvement.

Responsibilities

  • Resolve Customer Issues with Technical Depth – Establish deep expertise in money movement fundamentals and Modern Treasury's core products, investigate and resolve issues within SLAs, support customers across payment programs while routing risk, compliance, and commercial questions to the right owners
  • Own Incidents and Reconciliation – Participate in a 24/7 response team for incidents and high-priority requests, work with Engineering and Product to identify root causes and drive changes, investigate bank/network reporting changes and improve reconciliation logic
  • Scale Processes and Impact – Identify gaps, build policies and standards to scale support, surface customer/product trends with data, use AI tools to accelerate investigations and build repeatable workflows

Qualifications

  • 4+ years in customer-facing technical roles at B2B SaaS (support, customer success, sales engineering, product management, engineering, or network operations)
  • Experience with REST APIs and integration protocols (JSON/XML, FTP/FTPS/SFTP, API concepts like idempotency and pagination)
  • Proven ability to troubleshoot production issues
  • Excellent written communication, especially async (email, Slack)
  • Experience using AI agents in a work environment
  • Comfortable working standard business hours aligned with Pacific Time

Skills

Required:REST APIsAPI conceptsProduction troubleshootingCommunicationAI tools
Last updated Sep 17, 2026. Interested? Apply on the company site.
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About Modern Treasury

Payment operations tools for money movement.

Modern Treasury offers tools that automate the full cycle of money movement—from payment initiation, through approvals, to reconciliation—and are accessible through web application or API.

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