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Senior Technical Account Manager

Airbyte· Sales
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RemoteCA$185k - CA$222kFull-timePosted 1mo ago

About the role

Airbyte Senior Technical Account Manager responsible for helping customers implement and adopt Airbyte products, collaborating with GTM, Product, and Engineering to enhance onboarding and growth for enterprise customers, and driving customer success and retention.

Responsibilities

  • Lead and execute impactful customer technical projects, including the implementation and deployment of Airbyte solutions, aligning with client requirements and industry best practices.
  • Guide customers through their journey with hands-on support when needed.
  • Demonstrate deep Kubernetes expertise with hands-on production troubleshooting of workloads, pods, networking, storage, and resource management.
  • Troubleshoot complex data movement issues with databases, including SQL, CDC, replication, and data synchronization concepts.
  • Utilize REST APIs, HTTP methods, authentication (OAuth, API keys, JWT), webhooks, and JSON to troubleshoot integrations.
  • Advise customers on integrating LLM-based tooling into their data infrastructure alongside Airbyte connectors.
  • Collaborate with clients’ technical teams to understand needs and tailor solutions.
  • Coordinate with technical support, Product, and Engineering to address issues and deliver new features.
  • Help clients evaluate and adopt AI agent frameworks to build autonomous data agents using Airbyte as a data source.
  • Collaborate with Sales to identify growth opportunities and act as the internal source of truth for customer technical requirements.
  • Partner with Product and Engineering to surface customer needs and influence the roadmap.
  • Demonstrate and evangelize Airbyte offerings at industry events and through technical content creation (blogs, demos, talks).

Qualifications

  • 6+ years of experience in a customer-facing technical role (e.g., Technical Account Manager, solutions architect, professional services engineer, or consulting).
  • Deep, hands-on Kubernetes production experience including troubleshooting workloads, pods, networking, storage, and deployment issues.
  • 2+ years of startup experience, preferably in modern data infrastructure (cloud apps, databases, ELT tools, data warehouses).
  • Hands-on experience with one or more AI frameworks.
  • Exposure to AI agent frameworks and prompt engineering best practices is a strong plus.
  • Proven track record of supporting products that directly impact business productivity.
  • Exceptional customer orientation with focus on onboarding and ongoing technical success.
  • Strong interpersonal and presentation skills.

Skills

Required:KubernetesSQL & CDCREST APIs & WebhooksAI frameworksCustomer engagement
Nice to have:AI agent frameworks

Benefits

  • Flexible PTO with at least 25 days off annually plus public holidays
  • Comprehensive health coverage – extended health benefits
  • Virtual healthcare access
  • Retirement savings plan
  • Statutory protections – CPP/ EI and workers' compensation
  • Professional development budget, conference sponsorship, and book reimbursement
Last updated Oct 15, 2026. Interested? Apply on the company site.
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About Airbyte

Open Data Movement Platform

Airbyte is the leading open data movement platform that empowers data teams in the AI era by transforming raw data into actionable intelligence. With the largest catalog of over 350 connectors, it offers low-code, no-code, and AI-powered connector development, and provides flexible deployment options across self-hosted, cloud, and hybrid environments. https://github.com/airbytehq/airbyte

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