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Technical Support Engineer

Airbyte· Technical Support
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RemoteCA$89k - CA$105kFull-timePosted 4d ago

About the role

Technical Support Engineer at Airbyte focusing on supporting cloud and embedded integration platform, triaging issues, collaborating with Engineering/Product, and championing the customer voice to influence product evolution.

Responsibilities

  • Be the person customers can count on, responding via email, ticketing systems, and the occasional video call with clarity and care.
  • Triage and prioritize incoming issues with urgency, consistently meeting SLA targets while leveraging AI tools to resolve issues faster.
  • Dig into complex issues across APIs, connectors, data pipelines, and SaaS integrations, partnering with Engineering to get to root cause and drive fixes.
  • Document and reproduce customer-reported bugs with actionable detail.
  • Support embedded platform customers through onboarding and troubleshooting, including OAuth flows, widget tokens, scoped API tokens, and connector configuration.
  • Get hands-on with customers building and debugging integrations, helping them navigate the Airbyte API and third-party APIs (authentication, pagination, rate limiting, error handling, webhooks).
  • Test and validate API endpoints, review request/response payloads, and guide customers through integration best practices.
  • Support Embedded API and Airbyte MCP (source creation, connector template management, widget token authentication).
  • Assist customers building on the Connector SDK (YAML-based connector definitions, OpenAPI specs, cassette-based testing workflows).
  • Stay current on Airbyte API surface, new connector releases, and platform updates for accurate guidance.
  • Be the voice of the customer inside Airbyte, collaborating with Engineering and Product to surface issues and advocate for feature requests.
  • Relay platform-specific feedback and SDK usability issues to Engineering; collaborate with Sales/CS for technical conversations, onboarding, and expansion.
  • Create and maintain internal and external knowledge base articles, troubleshooting guides, and API documentation.
  • Document research and troubleshooting processes to aid faster resolution and knowledge sharing.
  • Identify opportunities for automation and AI-backed process improvements to reduce support load.
  • Lead initiatives to address organizational or support gaps and own unique projects.

Qualifications

  • 3+ years in technical support, data engineering, DevOps, QA, or similar role supporting developers or technical users.
  • Hands-on experience with RESTful APIs and GraphQL, including OAuth, pagination, webhooks, rate limiting, and error handling.
  • Proficiency with API testing tools like Postman or cURL.
  • Understanding of cloud platforms (AWS, GCP, or Azure) and data integration concepts including ELT/ETL workflows.
  • Strong troubleshooting instincts and ability to communicate with technical and non-technical stakeholders; growth mindset.
  • Demonstrated use of AI tools to speed up troubleshooting or automate workflows (e.g., agents, MCP, prompt/context engineering).
  • High tolerance for ambiguity and a self-starter attitude.

Skills

Required:RESTful APIsGraphQLAPI Testing (Postman/cURL)

Benefits

  • Flexible PTO with at least 25 days off annually plus public holidays in line with provincial standards
  • Comprehensive health coverage including extended benefits
  • Virtual healthcare access
  • Retirement savings plan
  • Statutory protections (Canada/Québec Pension Plan, EI, workers' compensation)
  • Professional development budget, conference sponsorship, and book reimbursement
Last updated Oct 22, 2026. Interested? Apply on the company site.
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About Airbyte

Open Data Movement Platform

Airbyte is the leading open data movement platform that empowers data teams in the AI era by transforming raw data into actionable intelligence. With the largest catalog of over 350 connectors, it offers low-code, no-code, and AI-powered connector development, and provides flexible deployment options across self-hosted, cloud, and hybrid environments. https://github.com/airbytehq/airbyte

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