← All roles

Customer Support Developer (Databases)

Airbyte· Technical Support
Apply on company site
RemoteCA$101k - CA$110kFull-timePosted 1w ago

About the role

Customer-focused developer role combining software development with technical support for Airbyte's database connectors across cloud, embedded, and open-source platforms. You’ll write Java/Kotlin, ship open-source contributions, troubleshoot complex database-related issues, and advocate for customers with Engineering and Product.

Responsibilities

  • Serve as the primary technical escalation point for database-related customer issues, responding via email, ticketing systems, and video calls with precision and clarity.
  • Triage and prioritize incoming issues with urgency, consistently meeting SLA targets while leveraging AI tools to work smarter and resolve issues faster.
  • Dig into complex issues across relational databases, data warehouses, data lakes, and cloud object storage, partnering with Engineering to root-cause and drive real fixes.
  • Reproduce customer-reported bugs by inspecting connector logs, query plans, replication slots, transaction logs, sync state, and destination table state, and document findings for Engineering.
  • Support customers through onboarding and troubleshooting for SSH tunnels, network configuration, database user permissions, CDC setup, and warehouse/lake authentication.
  • Get hands-on with customers building and debugging integrations, assisting with authentication, SSL/SSH setup, CDC, schema evolution, incremental cursors, and typed destination tables.
  • Validate database version compatibility, maintain testing environments, and reproduce customer-reported behavior on real instances.
  • Support customers writing to data warehouses, data lakes, and databases including schema evolution and typed-columns behavior.
  • Help customers running database sources troubleshoot replication behavior, cursor selection, and sync state recovery.
  • Contribute to Airbyte’s open-source database connectors and the Java/Kotlin Bulk CDK; fix bugs, improve error handling, harden schema-evolution and CDC paths, and submit PRs.
  • Review and test community contributions to database sources and destinations.
  • Stay updated on connector catalog, new releases, and platform updates for accurate guidance.
  • Be the voice of the customer within Airbyte, collaborating with Engineering and Product to influence roadmap.
  • Partner with Solutions Engineering and Sales Engineering for enterprise onboarding and production readiness assessments.
  • Train and mentor Technical Support Engineers on database concepts and Airbyte protocol.
  • Collaborate with Sales and Customer Success for technical conversations, onboarding, and expansion efforts.
  • Create and maintain knowledge base articles, troubleshooting guides, and documentation; develop playbooks and runbooks for troubleshooting and onboarding.
  • Identify AI-driven opportunities for automation to reduce support load and improve customer experience.
  • Lead initiatives to fill gaps and take ownership of unique projects.

Qualifications

  • 2+ years in software engineering, data engineering, technical support, DevOps, QA, or similar role supporting developers or technical users.

Skills

Required:SQLJava or KotlinRelational databases / data warehouses / data lakesJDBC and database driversCloud platformsCommunication & troubleshooting
Nice to have:AI-assisted workflows

Benefits

  • Flexible PTO with at least 25 days off annually + public holidays.
  • Comprehensive health coverage including extended benefits.
  • Virtual healthcare access.
  • Group retirement savings plan.
  • Pension plan, Employment Insurance, workers' compensation protections (Canada).
  • Professional development budget, conference sponsorship, and book reimbursement.
Last updated Oct 15, 2026. Interested? Apply on the company site.
Airbyte logo

About Airbyte

Open Data Movement Platform

Airbyte is the leading open data movement platform that empowers data teams in the AI era by transforming raw data into actionable intelligence. With the largest catalog of over 350 connectors, it offers low-code, no-code, and AI-powered connector development, and provides flexible deployment options across self-hosted, cloud, and hybrid environments. https://github.com/airbytehq/airbyte

artificial-intelligencedeveloper-toolsopen-sourcedata-engineering
Company profileWebsite

More open roles at Airbyte