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Senior Technical Support Engineer – Slurm

NVIDIA· Engineer, Technical Support
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Raanana, Tel Aviv, YokneamFull-timePosted 1mo ago

About the role

Technical Support Engineer focused on Slurm for NVIDIA customers. Owns production-grade Slurm support cases, diagnosing and resolving issues across Slurm and related Linux, networking, storage, authentication, database, and GPU infrastructure to help customers run reliable, scalable clusters.

Responsibilities

  • Own Slurm support cases from initial investigation through resolution for customers running production AI and HPC clusters.
  • Diagnose complex problems involving slurmctld, slurmd, slurmdbd, job scheduling, node management, resource allocation, accounting, authentication, and high availability.
  • Solve Slurm configuration and policy features, including partitions, reservations, priorities, fair-share, quality of service, backfill, preemption, GRES/TRES, cgroups, and job constraints.
  • Investigate performance, reliability, and scalability issues using logs, diagnostic data, configuration analysis, reproductions, and source-level debugging when required.
  • Isolate problems across Slurm and its surrounding dependencies, including Linux, MUNGE, databases, networking, parallel storage, containers, GPUs, and cluster-management systems.
  • Advise customers on Slurm configuration, upgrades, operational practices, managing system resources, and safe recovery from production incidents.
  • Collaborate with engineering teams by producing clear technical descriptions, reproducible test cases, and well-supported defect reports.
  • Develop guides, knowledge-base articles, diagnostic tools, and internal training that strengthen Slurm expertise across the support organization.

Qualifications

  • BS.c degree in Computer Science, Engineering, or a related field, or equivalent experience.
  • 5+ years of hands-on experience administering and supporting Slurm in production HPC or AI environments including business-critical outage incidents.
  • Expert-level understanding of Slurm architecture, daemons, configuration, scheduling behavior, accounting, resource management, and failure modes.
  • Capacity to identify sophisticated Slurm incidents independently and guide them to a technically sound resolution.
  • In-depth Linux system-administration and solve experience, including systemd, cgroups, authentication, networking, and database-backed services.
  • Experience operating Slurm across multi-user clusters with complex scheduling policies and heterogeneous compute resources.
  • Strong analytical and research skills, showing proficiency in distinguishing Slurm defects from configuration, integration, infrastructure, and workload problems.
  • Excellent written and verbal communication skills, including the ability to turn detailed technical findings into clear explanations and actionable recommendations.

Skills

Required:Slurm administrationLinux system administrationProblem diagnosis and debugging
Last updated Sep 18, 2026. Interested? Apply on the company site.

About NVIDIA

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NVIDIA invents the GPU and drives advances in AI, HPC, gaming, creative design, autonomous vehicles, and robotics.

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