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Technical Support Engineer – Slurm

NVIDIA· Engineer, Technical Support
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RemoteunknownPosted 1mo ago

About the role

Technical Support Engineer focused on Slurm for NVIDIA customers, owning and resolving production HPC/AI cluster issues, with deep expertise in Slurm and related Linux, networking, storage, authentication, databases, and GPU infrastructure.

Responsibilities

  • Own Slurm support cases from initial investigation through resolution for customers running production AI and HPC clusters.
  • Diagnose complex problems involving slurmctld, slurmd, slurmdbd, job scheduling, node management, resource allocation, accounting, authentication, and high availability.
  • Solve Slurm configuration and policy features, including partitions, reservations, priorities, fair-share, quality of service, backfill, preemption, GRES/TRES, cgroups, and job constraints.
  • Investigate performance, reliability, and scalability issues using logs, diagnostic data, configuration analysis, reproductions, and source-level debugging when required.
  • Isolate problems across Slurm and its surrounding dependencies, including Linux, MUNGE, databases, networking, parallel storage, containers, GPUs, and cluster-management systems.
  • Advise customers on Slurm configuration, upgrades, operational practices, managing system resources, and safe recovery from production incidents.
  • Collaborate with engineering teams by producing clear technical descriptions, reproducible test cases, and well-supported defect reports.
  • Develop guides, knowledge-base articles, diagnostic tools, and internal training that strengthen Slurm expertise across the support organization.

Qualifications

  • BS degree in Computer Science, Engineering, or a related field, or equivalent practical experience.
  • 5+ years of hands-on experience administering and supporting Slurm in production HPC or AI environments including business-critical outage incidents.
  • Expert-level understanding of Slurm architecture, daemons, configuration, scheduling behavior, accounting, resource management, and failure modes.
  • Capacity to identify sophisticated Slurm incidents independently and guide them to a technically sound resolution.
  • In-depth Linux system-administration and solve experience, including systemd, cgroups, authentication, networking, and database-backed services.
  • Experience operating Slurm across multi-user clusters with complex scheduling policies and heterogeneous compute resources.
  • Strong analytical and research skills, showing proficiency in distinguishing Slurm defects from configuration, integration, infrastructure, and workload problems.
  • Excellent written and verbal communication skills, including the ability to turn detailed technical findings into clear explanations and actionable recommendations.

Skills

Required:Slurm administrationLinux system administrationTroubleshooting across dependenciesCommunication

Benefits

Last updated Sep 18, 2026. Interested? Apply on the company site.

About NVIDIA

World Leader in AI Computing

NVIDIA invents the GPU and drives advances in AI, HPC, gaming, creative design, autonomous vehicles, and robotics.

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