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AI Outcome Customer Engineer, Google Cloud

Google· Google Cloud Go-To-Market
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Hybrid (Sydney NSW, Australia)Full-timePosted 1mo ago

About the role

Enterprise-focused AI outcome customer engineer role bridging pre-sales and post-sales delivery, aligning technical work with adoption and rapid activation within customer IT ecosystems.

Responsibilities

  • Partner with Account teams and Practice Customer Engineer during technical evaluation phases to assess project feasibility, shape proposals for long-term adoption, and validate FDE engagement requests.
  • Lead upfront technical design for enterprise-grade AI solutions, ensuring secure integration of models, agents, and connectors into existing customer data pipelines, identity providers, and compliance boundaries.
  • Dive into code-level context to diagnose and resolve complex customer implementation issues, identify core product bugs, and test workarounds to clear execution roadblocks.
  • Serve as the liaison to core Product and Engineering teams, troubleshooting deployment blockers and translating field feedback into actionable feature requests.
  • Steer implementation strategy through technical authority and architectural foresight while owning the technical reality of delivery alongside customer-facing teams.

Qualifications

  • Bachelor’s degree or equivalent practical experience.
  • 5 years of experience with cloud native architecture in a customer-facing or support role.
  • Experience with technical delivery strategies and interfacing with product or engineering organizations.
  • Experience reading or debugging code in a general purpose coding language (e.g., Java, Python, JavaScript).
  • Experience in system design or orchestration frameworks (e.g., LangGraph, AutoGen, CrewAI).
  • Experience with enterprise integrations (APIs, ECMs, identity), cloud infrastructure, or AI/ML model deployments.

Skills

Required:cloud native architecturetechnical delivery strategiescoding languagessystem design/orchestrationenterprise integrations
Last updated Oct 23, 2026. Interested? Apply on the company site.

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