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Product Support Manager, Shopping Product Support Excellence

Google
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Hybrid (Sunnyvale; Boulder; Chicago; San Francisco; Atlanta)$114k - $163kPosted 1mo ago

About the role

Product Support Manager within Google’s gTech Product Support Excellence team (gUP) focused on Shopping products, bridging shoppers and internal engineering to improve online journeys through operational systems and cross-functional collaboration.

Responsibilities

  • Serve as the dedicated support strategy lead and main point of contact for Shopping Product Management and Engineering partners across Shopping Creatives, Visual Content, and Agentic features.
  • Define and execute launch readiness plans, issue taxonomy, operational workflows, and risk assessments for new shopping formats and Artificial Intelligence-driven experiences.
  • Monitor product uptake, track spikes in feedback, lead critical issue escalation management, and provide swift resolution for emerging user pain points.
  • Transform raw feedback and operational data into user insights, influencing product roadmaps and feature iteration for visual shopping and agentic tools.
  • Partner cross-functionally with Product Manager, Engineering, Program Manager, User Experience Research, Trust and Safety, and Content teams to integrate the shopper into every stage of the product development lifecycle.

Qualifications

  • Bachelor’s degree or equivalent practical experience.
  • 5 years of experience in a technical project management or a customer-facing role.

Skills

Required:Launch readiness planningIssue taxonomyOperational workflowsData to insights translationCross-functional collaboration
Last updated Oct 23, 2026. Interested? Apply on the company site.

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