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Outcome Customer Engineer, AI, Google Cloud

Google
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SeoulPosted 1mo ago

About the role

AI Outcome Customer Engineer bridging pre-sales and post-sales for strategic AI accounts, focusing on adoption, activation, and delivery within Google Cloud’s AI portfolio and Forward Deployed Engineering framework.

Responsibilities

  • Partner with Account teams and Practice Customer Engineer during technical evaluation phases to assess project feasibility, shape proposals for long-term adoption, and validate FDE engagement requests.
  • Lead upfront technical design for enterprise-grade AI solutions, ensuring seamless and secure integration of models, agents, and connectors into existing customer data pipelines, identity providers, and compliance boundaries.
  • Dive into code-level context to diagnose and resolve complex customer implementation issues, identify core product bugs, and test workarounds to clear execution roadblocks.
  • Serve as the definitive liaison to core Product and Engineering teams, troubleshooting systemic deployment blockers and translating real-world field feedback into actionable feature requests.
  • Steer implementation strategy through technical authority and architectural foresight while owning the technical reality of delivery alongside customer-facing teams.

Qualifications

  • Bachelor’s degree or equivalent practical experience.
  • 7 years of experience with cloud native architecture in a customer-facing or support role.
  • Experience with technical delivery strategies and interfacing with product or engineering organizations.
  • Experience reading or debugging code in a general purpose coding language (e.g., Java, Python, JavaScript).
  • Experience in system design or orchestration frameworks (e.g., LangGraph, AutoGen, CrewAI).
  • Experience with enterprise integrations (APIs, enterprise content management (ECMs), identity), cloud infrastructure, or AI/ML model deployments.

Skills

Required:cloud native architecturetechnical delivery strategiescode reading/debugging in general purpose languagesystem design or orchestration frameworksenterprise integrations
Last updated Oct 23, 2026. Interested? Apply on the company site.

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