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Technical Account Manager Lead, Google Cloud Consulting (Japanese, English)

Google· Google Cloud Consulting
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Hybrid (Tokyo, Japan)Full-timePosted 1mo ago

About the role

Technical Account Manager Lead responsible for delivering TAM services to Google Cloud customers, leading a team of TAMs, and ensuring customers maximize value from Google Cloud investments.

Responsibilities

  • Manage customer delivery obligations for the TAM role. Identify and propose additional TAM Value Added Service opportunities.
  • Support cloud adoption blocker removal, lead feature request processes, and work cross-functionally to troubleshoot and escalate issues as needed for customers.
  • Build relationships with sales teams. Work with regional Google Cloud Consulting (GCC) portfolio leads and team members to support strategy and lead customer success initiatives.
  • Plan for customer events and launches, partner with Support, Engineers, and Site Reliability Engineers to ensure customer success, and work with customers and support to guide issues/escalations to resolution.
  • Develop best practices and assets based on learnings from customer engagements to support initiatives to scale through partners and accelerate Google Cloud adoption.

Qualifications

  • Bachelor's degree in Computer Science, Mathematics, a related technical field, or equivalent practical experience.
  • 15 years of experience in a customer-facing role working with stakeholders to architect, develop, or maintain cloud solutions in cloud environments.
  • Experience in people management, including developing and leading technical teams.
  • Ability to communicate in Japanese and English fluently as this is a customer facing role that requires communication with local Japanese customers.

Skills

Required:Cloud solution architecturePeople managementCommunication in Japanese and EnglishStakeholder managementTechnical TAM/domain knowledge
Last updated Oct 23, 2026. Interested? Apply on the company site.

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