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Quality Control Manager

Google· gTech
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HyderabadPosted 1mo ago

About the role

Quality Control Manager role within gTech Ads supporting quality processes, cross-functional collaboration, and ongoing improvement across delivery regions.

Responsibilities

  • Set future proof quality process in line with evolution of the Quality Control Manager (QCM) role in the agentic space, frameworks, measures and report outcomes. Track and scale successes, root-cause problems in design/execution and ensure business impact.
  • Be able to think big from automation perspective/machine learning as relevant to quality and Customer Experience (CX) overall.
  • Drive stakeholder management and work in a matrixed, cross-functional and a truly global and multicultural environment.
  • Share quality assurance insights (systemic/outlier issues impacting CX).
  • Drive standardization across delivery regions on process and methods to ensure consistency in experiences, KPI delivery, and leverage economies of scale.

Qualifications

  • Bachelor's degree or equivalent practical experience.
  • 5 years of experience building relationships with stakeholders or clients.
  • 5 years of experience in a customer or client-facing role supporting operations.
  • 5 years of experience identifying issues in processes and creating solutions, and working with cross-functional teams to drive these changes.

Skills

Required:Stakeholder managementProcess improvement
Nice to have:Data analysis and insights
Last updated Oct 23, 2026. Interested? Apply on the company site.

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