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NCRC/Abuse Product Manager , CFX - Brazil

Amazon· Brazil (CFX – Brazil) / Product Management
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Hybrid (Sao Paulo, Brazil (BRA))Full-timePosted 1mo ago

About the role

Product Manager responsible for end-to-end ownership of financial sustainability of returns by optimizing processes, reducing abuse of return policies, and delivering cross-functional initiatives with LATAM/worldwide teams to improve returns CX and cost efficiency.

Responsibilities

  • The PM will have end to end ownership of driving financial sustainability of returns by optimizing processes to reduce cost of good returns and launching initiatives, targeted and universal, to reduce associated abuse and misuse of return and rejects policies.
  • The work will include identifying such opportunities, defining and designing solutions (and their architecture), getting leadership buy-in, prioritization of resources, delivering the project in partnership with tech teams and measuring impact.
  • This role requires working closely with stakeholders from LATAM/WW teams such as Operations, Machine Learning, Last Mile, etc. to innovate and deliver forward looking initiatives which while making returns increasingly cost-effective, also improves the returns CX of good customers.

Qualifications

  • Experience in product or program management, product marketing, business development or technology
  • Master's degree or equivalent
  • Experience owning/driving roadmap strategy and definition
  • Experience with end to end product delivery
  • Experience with feature delivery and tradeoffs of a product
  • Experience as a product manager or owner
  • Experience owning technology products

Skills

Required:Product managementRoadmap strategyEnd-to-end product delivery
Last updated Oct 25, 2026. Interested? Apply on the company site.

About Amazon

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