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Enterprise Support Manager, ES-NAMER-ISV

Amazon· AWS Applied AI Solutions (AAIS)
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Hybrid (San Francisco), Hybrid (Boston), Hybrid (New York), Hybrid (Pittsburgh), Hybrid (Austin), Hybrid (Dallas), Hybrid (Arlington), Hybrid (Seattle), Hybrid (TEMPE)$194.3k - $262.8kFull-timePosted 1mo ago

About the role

AWS Applied AI Solutions (AAIS) seeks an Enterprise Support Manager to lead and coordinate enterprise-level support for customers, with a background across multiple technical domains and experience managing teams responsible for full application stacks and network/web-related services. Travel up to 25% may be required.

Responsibilities

  • Lead and manage enterprise-level support engagements for customers, including senior executives (VP/C-level).
  • Manage teams responsible for building or maintaining full application stacks from the system level up to custom applications and network/web-related services.
  • Drive projects to improve support-related processes and technical support delivery (preferred).
  • Collaborate with customers and internal teams to resolve complex technical issues across environments (Linux/Windows, networks, web services).
  • Contribute to AWS customer success by delivering proactive and scalable support solutions.

Qualifications

  • 5+ years of direct customer engagement, focusing on support to senior executives (VP and C-level).
  • Experience working with enterprise software companies.
  • Bachelor's degree in Information Science, Information Technology, Computer Science, Computer Engineering, Electrical Engineering, or a related field.
  • 5+ years of technical team management experience.

Skills

Required:Customer engagement with senior executivesEnterprise softwareTechnical team management
Nice to have:Systems administration or network engineering (preferred)
Last updated Oct 25, 2026. Interested? Apply on the company site.

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