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Retail Lead Associate (Reduced-Time), Customer Experience Operations

Amazon· Fulfillment & Operations Management
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Lancaster, PA$19.95/hrpart-timePosted 1mo ago

About the role

Retail Lead Associate position in Customer Experience Operations at Prime Now LLC (Amazon). Reduced-time role (~30-39 hours/week) with starting pay $19.15/hour plus benefits. Requires open Sunday-Thursday availability and duties include customer engagement, inventory processing, peer coaching, process improvement, and maintaining site safety and quality.

Responsibilities

  • Interact with customers by effectively using customer engagement strategies and model desired behavior for the rest of the team.
  • Utilize inventory management systems to scan, process, and count product.
  • Provide peer-to-peer feedback on processes and standards, serving as the escalation point to assist associate peers in solving customer issues, where appropriate.
  • Contribute to continuous improvement of the customer experience and operations by participating in the development of best practices.
  • Help identify and communicate barriers and trends that contribute to the customer and associate experience and support the manager in building a strong site culture.
  • Work with a manager to maintain the physical safety and quality standards of the site.
  • Work in a fast changing and ambiguous environment.
  • Perform additional duties, as assigned
  • Work flexible hours including nights, weekends, and holidays.
  • Lift up to 49 pounds, stand and walk during shifts lasting up to 12 hours, and frequently push, pull, squat, bend, and reach, as well as continuously climb and descend stairs.

Qualifications

  • High school or equivalent diploma
  • Are 18 years of age or older
  • 1+ years retail or customer-facing, or 1+ years floor leader or other leadership, or 1+ years Amazon (Blue Badge/FTE) experience

Skills

Required:Customer engagementInventory management
Nice to have:Leadership / peer coaching

Benefits

  • Pay starts at $19.15 per hour with benefits available
  • Starting pay plus shift differentials and overtime may apply
  • EAP, Mental Health Support, Medical Advice Line, 401(k) matching (available from Day 1)
Last updated Oct 25, 2026. Interested? Apply on the company site.

About Amazon

Amazon.com, Inc. or its affiliates

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