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Sr. PMT-ES, Amazon Connect Customer

Amazon· Product Management / AWS Connect / AAIS
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Hybrid (Seattle, WA)$152.2k - $205.9kFull-timePosted 1mo ago

About the role

AWS Applied AI Solutions (AAIS) is building AI-infused solutions and Amazon Connect is a cloud-based contact center. The role is a Product Manager on Amazon Connect's Workforce Acceleration team, focusing on generative AI-enabled manager and end-customer experiences, driving high-scale, resilient systems with a customer-obsessed, data-driven approach.

Responsibilities

  • Define creative, high-quality, and clear product roadmaps based on customer and stakeholder needs team strategy and vision
  • Develop detailed, crisp business requirements and user stories that can be used to create product specifications and architecture for the capabilities offered
  • Define target customer segment, engage and onboard initial customers, and advocate on their behalf to define product vision iteratively
  • Partner with Marketing and other AWS professional services teams to craft a go-to-market strategy to fuel the growth of customer base as well as product feature set
  • Manage prioritization and trade-offs among needs of various customer and stakeholder groups as well as system performance and scalability.
  • Create buy-in for product vision and roadmap both internally and across key partners
  • Proactively identify and resolve issues that may impair the team's ability to meet strategic or technical goals.
  • Drive executive communications and alignment on strategy and vision.

Qualifications

  • 5+ years of technical product management with internet business experience
  • 5+ years of working as a Technical Product Manager experience
  • 3+ years of technical (software development, network development, IT, other related) experience
  • 7+ years of full product life cycle experience
  • 5+ years of P&L management and pricing experience
  • 5+ years of creating written docs for development of new products experience
  • 5+ years of enterprise security product experience
  • 5+ years of product management in the cloud computing technology space experience
  • Bachelor's degree in computer science, engineering, math, finance, or economics
  • Experience in taking a product from conception & definition phase through engineering design and taking it to market
  • Experience delivering large-scale SaaS, PaaS or LaaS products where you are responsible for the full product lifecycle, from concept through GTM (go to market)

Skills

Required:Product managementRequirements writing
Nice to have:Go-to-market planning

Benefits

  • ? base salary range provided in description; comprehensive benefits including health insurance, 401(k) matching, paid time off, parental leave; RSUs and sign-on payments are mentioned
  • Equity/RSU and sign-on payments are part of compensation
Last updated Oct 25, 2026. Interested? Apply on the company site.

About Amazon

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