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Software Development Engineer, Specialist AI Tooling, Specialist Technology Team

Amazon· Amazon Web Services, Inc. (AWS) - Specialist Technology Team (STT)
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Hybrid (USA, NJ, Jersey City), Hybrid (USA, NY, New York), Hybrid (USA, TX, Austin), Hybrid (USA, TX, Houston), Hybrid (USA, WA, Bellevue), Hybrid (USA, WA, Seattle)$158.1k - $213.8kfull-timePosted 1mo ago

About the role

Software Development Engineer role focused on building AI-native, agentic tooling within AWS Specialist Technology Team. Responsible for designing, building, and operating core AI-enabled components (agentic learning, intelligent routing, community hub, and GenAI services) to power AWS field specialists at scale.

Responsibilities

  • Design and implement production agentic AI systems using LLMs, knowledge graphs, RAG, and multi-agent orchestration - delivering personalized learning paths and intelligent expert-matching to thousands of field members daily.
  • Build and optimize GenAI-powered pipelines including summarization, content ranking, skill assessment, and intelligent routing - ensuring low latency, high quality, and cost efficiency at scale.
  • Develop and iterate on prompt engineering strategies, evaluation frameworks, and guardrails for production LLM systems - ensuring quality, safety, and reliability.
  • Implement embedding and retrieval strategies for a knowledge base optimizing how domain expertise is indexed, retrieved, and contextualized for agent consumption.
  • Design and build scalable distributed systems and APIs that power the TFC Hub platform, serving thousands of community members across 46 technical domains.
  • Drive operational excellence for production services - owning CI/CD, monitoring, alarming, on-call, and incident response for systems serving thousands of daily users.
  • Contribute to technical strategy and architecture decisions, proactively identifying opportunities to improve system performance, reliability, and developer velocity.
  • Collaborate with Product Management, Science, and field stakeholders to translate ambiguous customer problems into well-scoped technical solutions.

Qualifications

  • 3+ years of non-internship professional software development experience
  • 2+ years of non-internship design or architecture (design patterns, reliability and scaling) of new and existing systems experience
  • 1+ years of software development engineer or related occupational experience
  • 1+ years of designing and developing large-scale, multi-tiered, multi-threaded, embedded or distributed software applications, tools, systems, and services using: C#, C++, Java, or Perl experience
  • Experience programming with at least one software programming language

Skills

Required:Agentic AI systemsGenAI pipelinesPrompt engineeringembeddings and retrievalDistributed systems
Nice to have:CI/CD and SRE

Benefits

  • Base salary with sign-on payments and RSUs
  • Comprehensive benefits including health insurance (medical, dental, vision, prescription), life insurance, EAP, mental health support, FSA, adoption and surrogacy reimbursement, 401(k) matching, paid time off, parental leave
Last updated Oct 25, 2026. Interested? Apply on the company site.

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