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CS Delivery Station Liaison , DSL

Amazon· Delivery/Operations
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Hybrid (Fort Worth, TX), Hybrid (Irving, TX)$18.65/hr - $25.96/hrFull-TimePosted 1mo ago

About the role

Delivery Station Customer Service Associate supporting in-station real-time, hands-on assistance to ensure on-time delivery and connect customers with experts for accurate package information. Based at last-mile delivery warehouses, handling customer interactions and resolving delivery issues to enhance customer experience.

Responsibilities

  • Communicating with customers directly in-person, by phone, and email
  • Empathizing with and prioritizing customer needs
  • Upholding company values and respecting every customer
  • Resolving issues and setting appropriate expectations with customers
  • Clearly understanding and responding to customer issues
  • Consistently composing grammatically correct, concise, and accurate written responses
  • Approaching problems logically to ensure appropriate customer outcomes
  • Making quick and effective decisions on behalf of the customer
  • Carrying, lifting, pushing and pulling up to 49 pounds
  • Standing and walking for shifts up to 12 hours
  • Working in variable/noisy environments with possible temperature variations
  • Based at one of the last-mile delivery warehouses and coordinating with warehouse, delivery partners, and customers
  • Developing logistical and customer service expertise within Amazon’s supply chain and local delivery connections and warehouses
  • Working a flexible Full-Time (40+ hours per week) schedule

Qualifications

  • High school or equivalent
  • Experience in Customer Service
  • Experience with computers and Microsoft Office (Outlook, Word, Excel)
  • Experience prioritizing and managing time in dynamic environments
  • Familiarity with multiple web browsers, database searching, and instant messenger tools

Skills

Required:Customer service and communicationProblem solving and decision makingTime management and prioritization

Benefits

  • EAP (Employee Assistance Program)
  • Mental Health Support
  • Medical Advice Line
  • 401(k) matching
  • Benefits information available at hiring.amazon.com/why-amazon/benefits
Last updated Oct 25, 2026. Interested? Apply on the company site.

About Amazon

Amazon.com, Inc. or its affiliates

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