IT Support Engineer II, Ops Tech Solutions (OTS)
Amazon· Operations IT & Support Engineering
Loveland$60.7k - $106.3kFull-timePosted 1mo ago
About the role
IT Support Engineer II supporting, building, implementing, and improving technology solutions across sites in a defined geographical area within Amazon Operations. Manages large regional projects, resolves crises, and expands knowledge in software design, data structures, AWS, and distributed systems.
Responsibilities
- Troubleshooting difficult IT problems without SOPs.
- Planning and coordinating CMs and CM .templates.
- Collaborating with internal teams or vendors to execute projects.
- Leading continuous improvement efforts.
- Auditing the quality of work performed and provide constructive feedback when necessary.
- Automating manual tasks; create/improve small tools that help make team operations more efficient.
- Serving as the first point of escalation.
- Participating in hiring, training and development of others.
- Moving up to 49 lbs as well as standing and walking during shifts lasting 12 hours.
- Supporting customers from multiple buildings in the area, as well as remote customers.
- Traveling within your local or regional area to support our customers.
Qualifications
- 4+ years of networking (DNS, DHCP, SSL, OSI Model, TCP/IP) experience
- 3+ years of Windows Server technologies: AD, DFS, Print Services, SCCM experience
- 4+ years of technical support experience
- 4+ years of corporate setting Windows, Mac or Linux Operating systems support experience
- Bachelor's degree in IT, computer science or equivalent
- Possess and maintain a current, valid Driver License
Skills
Required:Networking fundamentals (DNS, DHCP, SSL, TCP/IP, OSI model)Windows Server technologiesTechnical support in corporate settingCross-site and regional support
Benefits
- comprehensive healthcare benefits starting on Day 1
- matching 401(k) program
- up to 20 weeks of paid parental leave
- casual dress code at locations
- sign-on payments and restricted stock units (RSUs) included in package
- health insurance (medical, dental, vision, prescription) and life insurance options
- EAP, mental health support, FSA, adoption and surrogacy reimbursement coverage, etc.
Last updated Oct 25, 2026. Interested? Apply on the company site.
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