← All roles

Delivery Station Customer Service Associate

Amazon
Apply on company site
Hybrid (USA, PA, Philadelphia)$18.65/hr - $25.96/hrFull-TimePosted 1mo ago

About the role

Delivery Station Customer Service Associate at Amazon, providing in-station real-time, hands-on support to ensure on-time deliveries and connect customers with experts for accurate package information. Focused on improving customer experience, resolving issues, and working with warehouse and delivery partners in a last-mile logistics environment.

Responsibilities

  • Communicating with customers directly in-person, in addition to communicating via phone and email
  • Empathizing with and prioritizing customer needs
  • Upholding company values and respecting every customer
  • Resolving issues and setting appropriate expectations with customers
  • Clearly understanding and responding appropriately to the issues that customers present
  • Consistently composing grammatically correct, concise, and accurate written responses to customer issues
  • Approaching problems logically and with good judgment to ensure the appropriate customer outcome
  • Making quick and effective decisions on behalf of the customer
  • Working a flexible Full-Time (40+ hours per week) schedule
  • Carry, lift, push and pull up to 49 pounds
  • Frequently push, pull, squat, bend and reach
  • Stand and walk during shifts lasting up to 12 hours
  • Work in an environment where the noise level varies and can be loud (hearing protection provided)
  • Work in an environment where temperature may vary due to outside weather conditions and is not controlled

Qualifications

  • High school or equivalent
  • Experience in Customer Service
  • Experience working with computers and Microsoft Office (including Outlook, Word, and Excel)
  • Experience prioritizing and managing time effectively in dynamic environments
  • Familiarity with multiple web browsers, data base searching and instant messenger tools

Skills

Required:Customer serviceMicrosoft OfficeTime management
Nice to have:CommunicationMerchandising/brand ambassador experience

Benefits

  • Starting pay: USA, PA, Philadelphia - 18.65 - 25.96 USD hourly
  • EAP, Mental Health Support, Medical Advice Line, 401(k) matching (benefits listed on hiring site)
Last updated Oct 25, 2026. Interested? Apply on the company site.

About Amazon

Amazon.com, Inc. or its affiliates

liquid-ai-recruiting-target
Company profileWebsite

More open roles at Amazon