IT Support Engineer I, OTS Support
Amazon· Operations IT Support Engineering
Hybrid (Salinas, CA)$30.24/hr - $41.68/hrfull-timePosted 1mo ago
About the role
IT Support Engineer I responsible for implementing technical solutions and providing high-quality support for computer hardware, operating systems, and enterprise application software within OpsTech IT. The role emphasizes troubleshooting in non-SOP situations, infrastructure availability during production hours, and contributing to continuous IT improvements.
Responsibilities
- Network engineering and troubleshooting, data cabling and systems administration in various software/hardware environments.
- Ensuring infrastructure networking and computing systems remain available during production hours.
- Interacting with management and staff to provide analytical and technical assistance for continuous improvement of IT solutions.
- Managing local technical projects.
- Maintaining or creating policies, procedures, and processes.
- Identifying root-causes of operational issues and process inefficiencies.
- Moving up to 49lbs as well as standing and walking during shifts lasting up to 12 hours.
- Traveling up to 25% of the time.
Qualifications
- 1+ years of Windows Server technologies: AD, DFS, Print Services, SCCM experience
- 2+ years of troubleshooting in a multi-user high availability environment experience
- 2+ years of PC repair, troubleshooting, deployment and liquidation experience
- 1+ years of IT client, server, and network service delivery experience
- 2+ years of networking (such as DNS, DHCP, SSL, OSI Model, and TCP/IP) experience
- 2+ years of corporate setting Windows, Mac or Linux Operating systems support experience
- 2+ years of supporting and maintaining a corporate network environment experience
- High school or equivalent diploma
Skills
Required:Windows Server technologiestroubleshooting in multi-user high availability environmentsPC repair, troubleshooting, deploymentnetworking conceptscorporate OS support
Benefits
- comprehensive healthcare benefits starting on Day 1
- matching 401(k) program
- up to 20 weeks of paid parental leave
- casual dress code and varied daily outfits
- base salary range provided later in posting and RSUs as part of compensation
- health insurance (medical, dental, vision, prescription, Basic Life & AD&D and optional Supplemental life plans)
- EAP, Mental Health Support, Medical Advice Line
- Flexible Spending Accounts
- Adoption and Surrogacy Reimbursement coverage
- paid time off
- parental leave
Last updated Oct 25, 2026. Interested? Apply on the company site.
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