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Unified Alternative Fulfillment Program Manager, Unified Alternative Fulfillment

Amazon
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Hybrid (Mexico City)Posted 1mo ago

About the role

MX Unified Alternative Fulfillment (UAF) includes Direct Fulfillment and Vendor Flex. The External Fulfillment Program Manager acts as the bridge between operational teams and leadership, driving continuous improvement and operational excellence in interactions among customers, vendors, and operations teams.

Responsibilities

  • Drive program performance through comprehensive analysis of operational metrics and KPIs.
  • Lead deep-dive investigations into program challenges and opportunities.
  • Design, propose and implement strategies to optimize the program.
  • Partner with cross-functional teams to ensure program alignment and success.
  • Identify and execute improvement initiatives to enhance seller and customer experience.
  • Manage and streamline the escalation process by establishing clear protocols, filtering critical issues, and ensuring timely resolution of high-priority matters requiring leadership attention.
  • Analyze program health metrics.

Qualifications

  • 3+ years of program or project management experience
  • 3+ years of working cross functionally with tech and non-tech teams experience
  • 3+ years of defining and implementing process improvement initiatives using data and metrics experience
  • Bachelor's degree
  • Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL
  • Experience defining program requirements and using data and metrics to determine improvements
  • Speak, write, and read fluently in English
  • Speak, write, and read fluently in Spanish

Skills

Required:Program managementCross-functional collaborationData-driven process improvementSQLExcel - Pivot Tables / VLOOKUP
Last updated Oct 25, 2026. Interested? Apply on the company site.

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