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IT Support Associate II, Ops Tech Solutions (OTS)

Amazon· Operations IT Support / Ops Tech Solutions
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Hybrid (Edwardsville, IL)$27.64/hr - $37.74/hrFull-timePosted 1mo ago

About the role

IT Support Associate II providing nonstop global IT support to Amazon Operations, resolving technical problems within Amazon operations facilities and across multiple buildings within a defined geographic area. Opportunities for career development and training.

Responsibilities

  • Allocating, maintaining, and troubleshooting IT equipment used in Amazon Operations facilities.
  • Handling support requests and procedures across the network.
  • Assisting in training new hires.
  • Continuous learning of new technologies.
  • Supporting customers from multiple buildings in the area, as well as remote customers.
  • Moving up to 49lbs as well as standing and walking for shifts lasting up to 12 hours.
  • Traveling within your local or regional area to support our customers.

Qualifications

  • Experience troubleshooting integrated and interdependent computer systems
  • Can lift up to 49 pounds, stand/walk during shifts lasting up to 12 hours, and frequently push, pull, squat, bend, and reach
  • Experience in a dynamic environment with a high degree of customer service
  • 1+ years of Windows, Mac or Linux Operating systems support experience or equivalent experience

Skills

Required:IT equipment maintenance and troubleshootingNetwork supportCustomer service in dynamic environments

Benefits

  • Competitive compensation packages
  • Comprehensive healthcare benefits starting on Day 1
  • 401(k) program matching
  • Up to 20 weeks of paid parental leave
  • Casual dress code at locations (jeans, t-shirts, safety shoes)
Last updated Oct 25, 2026. Interested? Apply on the company site.

About Amazon

Amazon.com, Inc. or its affiliates

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