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Sr Program Mgr - Benchmarking & Strategy, AMXL Benchmarking

Amazon· AMXL Global Benchmarking
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Tempe, AZ$115.6k - $160kFull-timePosted 1mo ago

About the role

Senior Benchmarking and Strategy Program Manager to lead end-to-end benchmarking across AMXL Global Benchmarking, translating competitive insights into actionable recommendations that influence operational strategy across a global logistics network.

Responsibilities

  • Portfolio & Study Leadership: Own and lead end-to-end competitive benchmarking studies — from scoping and methodology design through execution, analysis, and recommendation development, across multiple concurrent workstreams spanning delivery experience, customer journey, returns, packaging, service quality and more.
  • Methodology Development: Design and refine research methodologies including vendor/carrier interviews, competitive journey mapping, and phase-gated infrastructure assessments to ensure rigorous, repeatable, and scalable study frameworks.
  • Strategic Recommendations & Influence: Synthesize complex findings into clear, actionable recommendations with quantified business impact; present to senior leadership and cross-functional stakeholders to drive investment decisions and operational changes.
  • Cross-Functional Program Management: Lead working relationships with stakeholders across Customer Experience, Operations, Learning and Development, Packaging Strategy, Returns, and Services teams to ensure recommendations move from insight to implementation.
  • Implementation Tracking & Accountability: Own the connection between benchmarking output and operational action — track recommendation implementation, measure impact, and report progress to leadership through regular business reviews.
  • Roadmap & Intake Management: Shape the benchmarking portfolio roadmap by evaluating incoming study requests, prioritizing based on strategic value and business impact, and managing the team's intake pipeline to balance capacity with demand.
  • Knowledge Systems & Competitive Intelligence: Build and maintain scalable knowledge management systems that make competitive intelligence accessible, current, and actionable for partners across the organization.
  • Stakeholder Engagement & Communication: Host regular engagement forums (office hours, working groups, stakeholder reviews) to share findings, gather feedback, and maintain alignment across a broad partner ecosystem.
  • Mentorship & Team Development: Provide guidance and thought partnership to junior team members, elevating the quality of study execution and analytical rigor across the team.

Qualifications

  • 3+ years of program or project management experience
  • Experience using data and metrics to determine and drive improvements
  • Experience owning program strategy, end to end delivery, and communicating results to senior leadership
  • Knowledge of Excel at an intermediate level (e.g., pivot tables & charts, multiple criteria lookups, nested logical/IF formulas, data cleansing, array formulas, etc.)

Skills

Required:Program managementData analysisStakeholder management

Benefits

  • Medical, Dental, and Vision Coverage
  • Maternity and Parental Leave Options
  • Paid Time Off (PTO)
  • 401(k) Plan
Last updated Oct 25, 2026. Interested? Apply on the company site.

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