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Customer Solutions Manager, EDU & SLG Western Region - CSM

Amazon· Sales, Advertising, & Account Management
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Sacramento, CA$131.3k - $177.6kFull-timePosted 1mo ago

About the role

AWS CSM role in EDU & SLG Western Region, serving as a trusted advisor to government and higher education organizations to drive cloud adoption and AI transformation, delivering measurable outcomes through modern cloud solutions and AI readiness.

Responsibilities

  • Own & Influence: Lead customer engagements end-to-end across Sales, Support, Solutions Architecture, Professional Services, and customer teams to deliver measurable business outcomes for our customers
  • Drive Adoption: Develop and execute cloud adoption roadmaps aligned with customer business milestones, translating strategic initiatives into concrete, sequenced actions
  • Accelerate Value: Identify opportunities for large-scale migrations, data & analytics, generative AI, agentic AI, and modernization that advance organizations missions and organizational efficiency — from intelligent document processing to autonomous program delivery agents
  • Enable & Govern: Design education programs, AI readiness assessments, governance frameworks, and executive briefing sessions that prepare customers for responsible AI adoption, successful cloud transformation, and long-term operational excellence
  • Advocate & Coach: Serve as the customer's cloud coach and their voice within AWS, communicating customer needs to AWS leadership, product, and engineering teams
  • Collaborate & Coordinate: Act as the connective tissue between account managers, solutions architects, technical account managers, and professional services — ensuring all teams execute cohesively against customer cloud strategy
  • Build & Scale: Contribute to the CSM function by developing scalable mechanisms, AI-powered automation strategies, and best practices that accelerate customer adoption across the government and higher education segment — including agentic frameworks that can be replicated across mission-driven organizations

Qualifications

  • 5+ years of leading large-scale, technical or engineering programs with a proven record of thought leadership, business case development, realizing customer benefits, and successful program completion experience
  • 5+ years of work in enterprise IT, either as a vendor, consultant or have prior experience working with or managing technical programs experience
  • Bachelor's degree in Science, Technology, Engineering, Math, or a related field
  • Experience in leading large-scale, technical or engineering programs with a proven record of thought leadership, business case development, realizing customer benefits, and successful program completion
  • Experience working in enterprise IT, either as a vendor, consultant or have prior experience working with or managing technical programs
  • Experience in customer-facing roles

Skills

Required:Cloud adoption planningAI readiness and governanceStakeholder managementCustomer coaching/advocacy

Benefits

  • Health insurance (medical, dental, vision, prescription)
  • Basic Life & AD&D insurance and option for Supplemental life plans
  • Employee Assistance Program (EAP)
  • Mental Health Support
  • Flexible Spending Accounts
  • Adoption and Surrogacy Reimbursement coverage
  • 401(k) matching
  • Paid time off
  • Parental leave
Last updated Oct 25, 2026. Interested? Apply on the company site.

About Amazon

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