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Delivery Station Customer Service Associate, DSL

Amazon
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Hybrid (Everett, WA)$18.65/hr - $25.96/hrFull-TimePosted 1mo ago

About the role

Delivery Station Customer Service Associate at Amazon provides in-station real-time, hands-on support to ensure on-time package delivery, connects customers with experts for accurate information, and aims to improve the customer experience. Based in a last-mile delivery warehouse, roles involve direct customer communication, issue resolution, and collaboration with warehouse and delivery partners.

Responsibilities

  • Communicating with customers directly in-person, by phone, and by email
  • Empathizing with and prioritizing customer needs
  • Upholding company values and respecting every customer
  • Resolving issues and setting appropriate expectations with customers
  • Understanding and responding appropriately to customer issues
  • Composing grammatically correct, concise written responses to customer issues
  • Approaching problems logically to ensure appropriate customer outcomes
  • Making quick and effective decisions on behalf of the customer
  • Carrying, lifting, pushing and pulling up to 49 pounds
  • Frequently pushing, pulling, squatting, bending and reaching
  • Standing and walking during shifts lasting up to 12 hours
  • Working in variable/noisy environments with hearing protection provided
  • Working in environments with varying temperatures not controlled by outside weather conditions

Qualifications

  • High school or equivalent
  • Experience in Customer Service
  • Experience working with computers and Microsoft Office (Outlook, Word, Excel)
  • Experience prioritizing and managing time effectively in dynamic environments
  • Experience working with computer and web-based tools

Skills

Required:Customer communicationEmpathy and prioritizationIssue resolutionWritten communicationDecision making

Benefits

  • Starting pay clearly listed as hourly in Everett, WA: 18.65 - 25.96 USD hourly
  • EAP, Mental Health Support, Medical Advice Line, 401(k) matching included from Day 1 of employment
  • Benefits information available at hiring benefits page
Last updated Oct 25, 2026. Interested? Apply on the company site.

About Amazon

Amazon.com, Inc. or its affiliates

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