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Sr. Operations Manager

Amazon
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Coppell, TX$135k - $182.7kFull-timePosted 1mo ago

About the role

Senior leadership role overseeing a large robotics fulfillment center (FTW6) in Coppell, TX. Responsible for budget, people development, operational excellence, Lean initiatives, safety, quality, and cross-functional collaboration to deliver world-class customer experience in a high-volume distribution/fulfillment environment.

Responsibilities

  • Own the operation – Take full accountability for budgetary performance, people development, and operational excellence across your functional area (Inbound or Outbound).
  • Lead and develop leaders – Manage, coach, and mentor a team of Operations and Area Managers, setting clear expectations and holding them accountable while building the next generation of Amazon leaders.
  • Drive continuous improvement – Champion Lean initiatives, process innovations, and quality programs that push your team and the FC to exceed business goals.
  • Deliver a world-class customer experience – Ensure safety, quality, and performance standards are met or exceeded every single day.
  • Collaborate cross-functionally – Partner with HR, Finance, Facilities, Safety, IT, and peer leaders to secure support and resources for projects and initiatives in your area, as well as providing needed support and resources for other staff initiatives.
  • Cultivate ideas – Source and nurture innovative ideas from your team, translating them into actionable improvement plans that raise the bar across the functional area.
  • Share best practices – Take proactive steps to ensure best practices are shared across all departments, shifts, and the broader network.

Qualifications

  • Bachelor's degree or equivalent, or 2+ years of equivalent experience
  • Work flexible hours as business demands, including overnight, weekends and holidays
  • 7+ years direct management experience, including a salaried workforce, in a manufacturing, production or distribution environment
  • Prior experience with performance metrics, process improvement and Lean techniques
  • Prior experience with the full staffing lifecycle, including interviewing, hiring, performance management, promotions and termination

Skills

Required:Budget managementPeople development / team leadershipLean / process improvementSafety & quality managementCross-functional collaboration

Benefits

  • Health insurance (medical, dental, vision, prescription)
  • Basic Life & AD&D insurance and option for Supplemental life plans
  • EAP, Mental Health Support, Medical Advice Line
  • Flexible Spending Accounts
  • Adoption and Surrogacy Reimbursement coverage
  • 401(k) matching
  • Paid time off
  • Parental leave
Last updated Oct 25, 2026. Interested? Apply on the company site.

About Amazon

Amazon.com, Inc. or its affiliates

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