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Senior Instructional Designer

Amazon· Prime Video, Trust and Safety
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Austin$121.2k - $163.9kfull-timePosted 1mo ago

About the role

Senior Instructional Designer to build and run a learning program for Prime Video Trust & Safety analysts, using AI-assisted tools and generative AI for authoring, personalization, and assessment.

Responsibilities

  • Design and deliver onboarding, ongoing training, and certification for content analysts across markets.
  • Build point-of-work guidance and job aids that analysts use in the moment, not just courses they complete once.
  • Use generative AI to author modules, scenarios, quiz banks, and personalized learning paths at speed.
  • Stand up realistic AI-driven practice environments where analysts train on synthetic scenarios with instant feedback.
  • Measure what your programs actually change — time-to-competency, quality, confidence — not just completion rates.
  • Keep learning content current as policies and tools evolve, working closely with Policy, Ops, and Product partners.

Qualifications

  • Bachelor's degree or equivalent
  • 6+ years designing and delivering learning programs in operations, contact center, content moderation, or similar high-judgment environments.
  • Hands-on experience using generative AI tools to build learning content — you’ve shipped things, not just experimented.
  • Track record of measuring learning against real outcomes, not just satisfaction scores.
  • Strong writing and information design skills.

Skills

Required:Onboarding designGenerative AI in instructional designMeasurement of learning outcomes

Benefits

  • Health insurance (medical, dental, vision, prescription)
  • Basic Life & AD&D insurance and option for Supplemental life plans
  • EAP, Mental Health Support, Medical Advice Line
  • Flexible Spending Accounts
  • Adoption and Surrogacy Reimbursement coverage
  • 401(k) matching
  • Paid time off
  • Parental leave
Last updated Oct 25, 2026. Interested? Apply on the company site.

About Amazon

Amazon.com, Inc. or its affiliates

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